IT Site Support Technician

Location: Culver

Job Description WHO WE AREAt Cabinet works Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like Kraft Maid, Medallion and Merillat.

We are America’s largest privately held cabinetmaker, a best-in-class team of over 6,000 employees across 20 locations, including 15 manufacturing facilities.

Salary Range: $27/hr - $33/hrWHAT YOU WILL DO Responsible for ensuring operational readiness of client computing and peripheral devices used to accomplish organizational tasks. This will include, but is not limited to; installation, testing, preventive maintenance, support, and troubleshooting hardware and software utilized to fulfill prescribed manufacturing processes and various office applications. Assist end users in defining requirements and recommending solutions and will have occasion to assist server administrators and network engineers in completing system implementations and upgrades.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

Build a rapport with customers and technical resources that enhances your ability to receive and relay effective problem descriptions and understanding

Document, prioritize, and resolve user requests received in queue through a tracking tool Effectively utilize provided tools to document, troubleshoot and resolve problems

Responsible use and management of accessible replacement equipment and software tools

Responsible use and management of surplus hardware and software inventories and proper disposal of obsolete materials

Perform preventive maintenance and upkeep of "in service" equipment and software

Understand your customer's process and be able to assist in recommending solutions and improvements

Assist systems administrators and engineers in accomplishing implementations and upgrades

Act as a liaison in utilizing, interacting with and directing external resources and contractors

Assist in administration of specialized software requirements and client data Assist in administration of anti-virus and virus/malware remediation

Assist CSD (Client Services Desk) in rollover and as supplemental resource as needed ESSENTIAL

QUALIFICATIONS AND SKILLS:

An Associates level degree or higher in Information Systems or 2 years of experience working in an IT capacity

Excellent organization skills and attention to detail

Logical problem solving ability

Ability and desire to learn and grow in skill and competency

Proven Knowledge and understanding of common systems, such as Windows; MS Office Suite;
Internet browsers; line matrix, thermal transfer, and laser printing; LAN/WAN/WLANThe ability to work equally well within a team or solitary

The ability to communicate clearly and effectively in a professional manner verbally and in writing

The ability to prioritize and multi-task according to business need and goal

Must be willing to participate in an on-call rotation

Must be able to lift 30 lbs. and work on lift equipment in the performance of your responsibilities

Exposure, knowledge, skill, or competency (beyond essential qualifications) in other OS (Linux, AIX); ERP systems (JOE, Oracle, Unidata); SQL database; JAVA; CITRIX; network physical layer;
Cisco routing & switching; various anti-virus and virus remediation tools; data center physical security; backup and recoveryWHAT WE OFFERAt Cabinet works, we offer a comprehensive Total Rewards package designed to support your health, financial well-being, and work-life balance, including medical, dental and vision coverage, 401(k) with company match, paid time off, parental support programs, and company-paid life and disability benefits. Eligibility and plan provisions may vary.

Cabinet works Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex,…