Software Configuration Management

We are looking for a passionate Configuration Engineer in this role that is critical to the success of our global cross-channel marketing software as a service platform.

The Configuration Engineer is part of a team that is responsible for ensuring that the Salesforce Marketing Cloud platform is operating at its peak efficiency 24 x 7 x 365. Successful expansion of the global infrastructure as well as testing systems depends on the Configuration team.

The candidate will be assisting the server configuration team with a wide variety of tasks: managing, maintaining, coordinating and executing the server configuration process for a complex multi-tier web software in Windows environments.

Responsibilities will span managing configurations, administering systems, troubleshooting configuration issues at application and infrastructure level, and creating automated scripts to configure new systems and updates to existing ones.

• Designs, develops, tests, maintains and executes sophisticated server configuration scripts for Windows-based servers in a complex multi-tier web environment utilizing Power Shell and Chef.
• Adheres to development standards, software development lifecycle processes and SAS 70 audit requirements. Constantly seeks ways to improve our processes for increased agility and quality.
• Coordinate and manage complex infrastructure changes through all pre-production and production environments. Changes will include but are not limited to new server builds, DNS, Load balancer and firewall.
• Ensures technical documentation is created (as part of all assignments) and maintained as the basis for future enhancement and knowledge sharing.
• Works with teams across the organization to troubleshoot pre-production and production issues, identify the configuration fixes, and coordinate with other teams to apply the configurations.

• 1-3 years of experience in software configuration / server administration in a MS Windows environment.
• Hands‑on experience with Microsoft System Center, Power Shell, and Chef.
• Knowledge of DNS, F5 (BigIP) load balancer, TCP/IP and OSI model understanding, basic SQL knowledge, and multi‑tier software design is a plus.
• Experience/Familiarity with CM tools and software build tools such as Team Foundation Server, GIT, MSBuild, Maven and Team City is a plus.
• Previous experience working on or within an AGILE team is helpful, familiarity with AGILE principles at minimum.
• Excellent written and verbal communication skills.