Field Desktop Support Specialist

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

The Field Desktop Support Specialist provides desktop and software support for State agencies in Southwest Indiana. Travel is required to state agency sites within the service area. Staff receive mileage reimbursement for using personally-owned vehicles for travel and transporting equipment. Key responsibilities for this role are:

• Load approved software, back up data, and restore data, ensuring that all equipment is operating at optimal performance levels.
• Assist with equipment relocations and ensuring that network connectivity is available.
• Have experience with break fix, diagnosing, troubleshooting, repairing hardware and software and helping resolve networking issues.
• Have experience transporting and setting up devices and assisting with new/relocation projects.
• Demonstrate excellent time management and prioritization skills.
• Work independently with little supervision and successfully manage the locations within the defined service area, providing backup to team members, as needed.
• Maintain productive working relationships with agencies and coworkers.
• Ensure excellent customer service for the end users.
• Provide support at the agency's worksite or other assigned worksite and provide remote support, depending on the need of the issue and the end user.

Issues that can't be resolved by the Field Desktop Support Specialist will be escalated to a Senior technician for Tier 3 Support.

This role will serve Kosciusko, LaGrange, and Noble counties in Northeast Indiana. This position requires both onsite and remote assistance to the customers in this service area. Residency in the service area and reliable transportation are essential.

The salary for this position traditionally starts at $55,224.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

The essential functions of this role are:

• Installing Windows OS, software applications, and Microsoft updates on all devices.
• Processing and updating Job Orders from the Inventory Database for accuracy.
• Return devices back to stock for redeployment and remove devices from Active Directory to update billing records.
• Transport, Receive and Ship devices to office locations throughout the state maintaining inventory database records.
• Maintain loaner pool, immediate response pool and vaccination center equipment for immediate re-deployment.
• Maintain Warranty Certifications
• Perform hardware break/fix on devices covered under warranty.
• Troubleshoot break/fix devices to assist Desktop Support and PC Refresh technicians.
• Maintain inventory stock by keeping accurate records in inventory database and room is neat and organized
• Provide support to agency on site personnel who need assistance
• Communicates directly with Dispatch, Tier 3 Support, Software Distribution and Security Team for device support with Mail Orders, Imaging, Software…