Immunization Helpdesk Analyst

Role:
Helpdesk Analyst

Location:

2 N. Meridian St. Indianapolis IN, 46204-Hybrid
Long Term Contract
Payrate:

-$23.35/hr

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de‑duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end‑users in resolving data discrepancies and system‑related issues.

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and bad merges in the immunization registry.
• Use data tools and matching algorithms to identify and correct data integrity issues.
• Escalate complex data issues to technical teams or data stewards as needed.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Collaborate with IT and data quality teams to improve deduplication processes and system performance.
• Collaborate with internal and external teams and assist on improving Data Quality metrics.
• Assist in testing system updates and enhancements.
• Generate reports on data quality trends and help develop training materials.

• Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field (Required)
• Experience in a helpdesk, data quality, or healthcare IT support role – 4.5 Years (Required)
• Experience with deduplication tools, data matching, or record linkage techniques – 4.5 Years (Required)
• Familiarity with immunization information systems (Required)
• Strong analytical and problem‑solving skills (Required)
• Excellent communication and customer service abilities (Required)
• Proficiency in using ticketing systems (e.g., Service Now) and Microsoft Office Suite (Desired)
• Knowledge of HL7 messaging and public health data standards (Desired)
• Experience working with state or local public health departments (Desired)
• Understanding of HIPAA and data privacy regulations (Desired)

Compensation: $24.00 per hour