Desktop Support Analyst

Desktop Support Analyst Overview

We are seeking a Desktop Support Analyst to provide hands‑on technical support in a fast‑paced enterprise environment. This role will support end‑user computing devices, operating systems, networking, and warehouse technologies while delivering exceptional customer service. The ideal candidate will have strong troubleshooting skills, experience supporting multiple technology platforms, and the ability to work independently as well as collaboratively within a high‑performing IT team.

• Provide desktop and end‑user support for hardware, software, mobile devices, and peripheral equipment.
• Troubleshoot and resolve incidents related to operating systems, applications, network connectivity, and device configurations.
• Support virtual desktop environments, cloud‑based desktop solutions, and mobile technologies.
• Install, configure, maintain, and upgrade computer hardware and software.
• Diagnose and resolve workstation, printer, scanner, and peripheral device issues.
• Support warehouse and operational technologies, including printers, handheld devices, scanners, and wearable equipment.
• Assist with device deployments, upgrades, and refresh initiatives.
• Monitor, document, and resolve service requests and incidents in a timely manner.
• Work closely with business users and IT teams to identify and address technical issues.
• Participate in ongoing process improvement initiatives and technology projects.

• Associate degree in Information Technology or a related field preferred, or equivalent combination of education and experience.
• Experience supporting enterprise desktop environments and end‑user technologies.
• Strong knowledge of:
  • Desktop and laptop hardware
  • Operating systems and software troubleshooting
  • Network connectivity concepts, including Ethernet, wireless networking, and TCP/IP
  • Desktop security practices and device management
• Experience configuring, diagnosing, and troubleshooting computer hardware and peripherals.
• Familiarity with virtual desktop and cloud‑based computing environments.
• Experience supporting mobile devices and endpoint technologies.
• Experience supporting warehouse or distribution center technologies is highly preferred.

• Desktop Support
• End User Support
• Windows 10/11 Administration and Troubleshooting
• Microsoft 365 Support
• Cloud‑Based Desktop Environments
• Android Device Support
• TCP/IP Networking
• Hardware & Software Troubleshooting
• Printer and Scanner Support
• Mobile Device Management
• Incident & Service Request Management

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Exceptional analytical and problem‑solving abilities.
• Strong organizational and planning skills.
• Ability to work independently and within a team environment.
• Self‑motivated, proactive, and resourceful.
• Strong collaboration and interpersonal skills.
• Ability to prioritize multiple tasks in a fast‑paced environment.

• Local travel between nearby facilities may be required on an as‑needed basis.
• Opportunity to support a wide variety of technologies within a dynamic operational environment.
• Experience Level: Mid‑Level to Experienced Desktop Support Professional
• Job Type &
  
  Location:
  
  This is a Contract position based out of Whitestown, IN.
• Pay and Benefits:
  
  The pay range for this position is $22.00 - $25.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be…