Business Systems Analyst - Program Management Job Indianapolis Indiana USA,IT/Tech

Are you a quality-focused professional who excels in driving accuracy and impeccable service in our fulfillment and manufacturing? Are you looking to be an integral part of a top-performing division within a technology-driven, growing organization that continuously invests in the training and development of its employees? If so, welcome to ALOM!

We are a global, high-volume, solutions-providing, and service-driven supply chain management company. Our award-winning leadership develops and implements highly optimized product delivery strategies for our customers, representing leading brands in the energy, technology, and medical industries. ALOM is an exciting company committed to equal opportunities for all people. Every minute of every day, our staff and systems have a positive impact on manufacturing, e-commerce, fulfillment, and logistics operations worldwide.

To achieve this level of excellence, we demand that each team member delivers with excellence every single day.

ALOM is a destination for passionate, talented, and service-oriented professionals. We continually invest in our employees, reward bold thinking, promote teamwork, and focus on community engagement. Our inclusive culture is built on diversity, acceptance, respect, belongingness, and operational excellence. See your career grow in an environment where fresh ideas, results, and professional development are encouraged. Sound exciting?

Summary

Are you excited by the idea of shaping the future of technology‑enabled supply chains? As part of the Program Management Team at ALOM, you will drive strategic initiatives across ERP, WMS, OMS, and TMS platforms, connecting business needs, customer requirements, and engineering execution to deliver seamless, high‑compliance operations.

You will have the opportunity to:

Lead high‑impact, cross‑functional programs across ALOM’s core supply chain technology stack (ERP, WMS, OMS, TMS) that improve system integration, order‑to‑fulfillment efficiency, and operational visibility
Serve as an integral link between our customers and our engineering teams, translating complex business requirements into scalable technology solutions
Analyze end‑to‑end order and warehouse workflows (order entry, allocation, receiving, put‑away, picking, packing, shipping, returns) to identify efficiency gains and automation opportunities
Assess and apply AI‑enabled tooling and process engineering methods to re‑engineer legacy workflows — solving business problems rather than simply automating the status quo
Support the department through process development, documentation, resource management, implementation, testing, external communications, and end‑user training/adoption across enterprise platforms and services
Lead change management and training efforts so new systems and processes are successfully adopted across the organization

Here’s what you need to succeed in the role:

7+ years of experience in supply chain, logistics, or operations technology, with at least 3+ years in program/project management
In‑depth functional knowledge of at least two of the following: ERP, WMS, OMS, TMS systems (hands‑on experience with all four is strongly preferred)
Practical familiarity with AI/automation tools and how they apply to business process improvement, including the ability to evaluate feasibility and ROI
Experience applying process engineering or continuous improvement methodologies (Lean, Six Sigma, BPR) to real workflows
Proven track record leading complex, multi‑stakeholder programs from initiation through go‑live and stabilization
Strong analytical skills with experience using data to drive operational decisions
Excellent communication, stakeholder management, and executive presentation skills
Preferred: PMP, PgMP, and/or Six…