Desktop Support Specialist

Indianapolis, United States | Posted on 09/17/2026

Our client, a world leader in life sciences and diagnostics, is looking for a“
Desktop Support Specialist .

Job Duration:

Long Term Contract(Possibility Of Extension)

Company Benefits: Medical, Paid Sickleave, 401K

We are seeking an experienced
Desktop Support Specialist
to provide hands-on technical support, digital workplace consulting, and day-to-day IT operations. The ideal candidate will have strong desktop, mobile device, and end-user computing experience, along with excellent customer service and communication skills.

This role will support field-based and specialized environments, including
GxP, laboratory, and R&D spaces
, while also contributing to customer-focused IT projects and digital workplace initiatives.

Desktop Support & IT Operations

• Provide hands-on and remote technical support for PCs, laptops, peripherals, and mobile devices.
• Provide
  2nd-level technical support
  for field-based and specialized environments, including GxP, Labs, and R&D.
• Troubleshoot hardware, software, network, and system-related issues.
• Take ownership of incidents and work proactively to restore user productivity.
• Manage day-to-day IT activities at the site independently while following company guidelines and procedures.
• Support Apple mobile devices and other mobile technologies.

Equipment Delivery & Campus Support

• Deliver and transport computer equipment between buildings across the campus as needed.
• Operate a company vehicle for campus-related IT equipment deliveries.
• Maintain proper handling and organization of IT equipment.

• Minimum2 years of desktop support experience
  with PCs, laptops, and peripherals.
• Minimum2 years of onsite and remote technical support experience
  .
• Minimum2 years of mobile device support experience
  ;
  Apple device experience preferred.
• High School Diploma required;
  Associate’s or Bachelor’s degree preferred.
• Working knowledge of
  ITIL v3 processes
  within an IT service delivery environment.
• Proficiency with
  Microsoft Office
  , including Word, Excel, and PowerPoint.
• Ability to lift and carry equipment weighing up to
  50 pounds
  .

• Drug screening is required.
• Motor Vehicle Record (MVR) check is required
  because the candidate may operate a company vehicle to transport computer equipment around campus.
• Education and background screening will be completed through
  Certiphi
  .