Technical Service Lead Coordinator

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives.

Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

As a Technical Service Lead Coordinator, you’ll be the go-to expert for resolving technical issues with Baxter’s medical equipment. You’ll work closely with customers, field technicians, and internal teams to diagnose problems, guide solutions, and ensure a smooth customer experience. You’ll combine technical knowledge with customer support, helping resolve real-world issues while keeping everything properly documented and compliant.

You’ll be part of a collaborative technical support team that partners with service, engineering, and sales teams to solve problems and improve products. This role works an 8-hour shift within business hours (8:00 AM–6:00 PM, Monday–Friday) and includes a shared on-call rotation to support after-hours needs.

• Troubleshoot mechanical and electrical issues on medical devices
• Provide technical support via phone, email, and web-based systems
• Document all customer interactions, complaints, and resolutions in FDA-compliant systems
• Create and manage service requests, work orders, and service parts orders
• Track and update service activities through approved contact management systems
• Coordinate parts replacement and returns for engineering analysis
• Support product upgrades, modifications, and new product releases
• Interface with engineering, service logistics, and sales for technical issue resolution

• High school diploma or equivalent required
• 2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands‑on experience)
• Ability to read and interpret technical manuals, schematics, and electrical diagrams
• Experience providing technical support in a help desk, service, or field support environment
• Experience documenting service activity and managing requests in ticketing or case management systems
• Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
• Experience supporting medical devices or working in a regulated environment preferred
• Experience using diagnostic equipment such as voltmeters and basic hand tools preferred

This is where your well-being matters.

Baxter offers comprehensive compensation and benefits packages for eligible roles.

• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs,…