Multi-Line Adj

Job Description

Under moderate supervision, provides and delivers claims adjusting services and solutions for customers in multiple lines of business.

• Investigate coverage, liability, compensability and damages with all parties involved in a claim as requested by our customers or Crawford and Company or a subsidiary thereof.
• Investigate claims by interviewing claimants, witnesses, establishing claim reserves, handling evidence, obtaining and interpreting official reports, medical reports and claim forms, and attending/participating in mediation, trials or hearings.
• Negotiate and settle claims, set reserves, and manage litigation within client service parameters and authority levels by obtaining demands and making offers to claimants.
• May present evidence at legal proceedings.
• Provide filings with regulatory agencies, dispose of salvage and pursue subrogation when appropriate.
• Prepare reports by collecting and summarizing information required by the client and obtained through investigation.
• Self‑starter capable of working alone or with others.
• Maintain company reputation and insurance product integrity by complying with Federal and state regulations, client and Crawford and Company service standards.
• Maintain expected case loads in multiple lines of business while meeting established service delivery, production, quality, sales and educational objectives.
• Respond before, during, and after work hours to emergencies on site claim investigations.
• Maintain professional and technical knowledge through continuing education in multiple lines of business.
• Maintain acceptable product quality through compliance with service standards and internal quality control initiatives.
• Uphold and project the corporate image by participating in industry organizations and functions.
• Ability to multi‑task in a time‑sensitive environment and handle job responsibilities with a sense of urgency.
• Uphold the Crawford Code of Business Conduct at all times.
• Participate in special projects or perform duties in other areas as requested.

• College degree or an equivalent combination of education and experience.
• Minimum 2 years of insurance adjusting experience with experience in each of at least two lines of business (casualty, property, or workers' compensation).
• Proficient personal computer, typing, and keyboarding skills.
• In‑depth knowledge of insurance coverage, practices and negotiating skills in multiple lines of business.
• Familiarity with legal, medical and technical disciplines within specific business lines.
• Strong verbal and written communication skills.
• Good analytical ability and mathematical aptitude.
• Good attention to detail and organizational skills.
• Ability to gather and analyze information, then determine and implement the appropriate course of action.
• Good interpersonal and sales skills.
• Licensing as required by state and local jurisdictions. Must have a valid driver's license. Additional continuing education as required by Crawford Educational Services and applicable for jurisdictions in which claims are adjusted or investigated.
• A variable schedule including on‑call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.