Account Manager, Commercial Risk Management- Construction

As a majority employee-owned organization, we are committed to creating world class service experiences for our customers through our high-performance client service teams. We’re passionate about our employee owners, which is why we utilize best practices; provide access high quality training, tools, and resources; and curate experiences that help them find and own their edge.

• ur Core Values are lived in our business and our culture is fueled by them.
• Create a Great Experience
• Do the Right Thing
• Play for Each Other
• Pursue Growth
• Own Your Future

The Account Manager provides ongoing support and service to commercial property and casualty clients in conjunction with Client Managers. The Account Manager assists with existing clients and new business prospects by performing a variety of tasks. This role is primarily an internally focused position, with some level of client contact. The Account Manager typically handles $900,000 in revenue.

• Providing quality client service through handling client questions/requests, billing/claim issues, and carrier or administrative problems as part of a client service team
• Assisting in the renewal process by gathering all information needed, ordering Emod information, sending the client renewal file to clients, attending internal renewal meetings, verifying quotes for accuracy, entering required information into agency management systems, and generating proposal documents
• Assisting in the solicitation of new business and further development of existing accounts by verifying quotes received for premium, coverage and commission information, and preparing proposals on new and existing accounts
• Monitoring placement of business with carriers and following up, as necessary
• Managing policy change requests by sending appropriate information to carriers and clients, setting follow-ups, and confirming accuracy of policy change documents
• Preparing and sending clients information such as auto , certificates of insurance, binders etc.
• Preparing invoices in agency management system and sending to clients
• Auditing and confirming policies are accurate and resolving any discrepancies
• Keeping current with carriers and coverage options
• Informing Risk Managers and Client Managers of major developments, renewal results, deadlines, and processes
• Maintaining current account and policy data in agency management systems
• Performing other duties and special projects as assigned
• Acting as a backup to team personnel as needed
• Maintaining confidential information.

• Love marking tasks off a to-do list
• Excel at prioritizing competing demands and adapting quickly to internal and external requests
• Are driven to meet deadlines
• Have strong problem solving and critical thinking skills to resolve client issues
• Have a knack for thorough documentation
• Thrive in a fast-paced, team environment to meet client needs
• Love delivering a great client experience
• Naturally ask clarifying questions to dig to the root of the issue
• Exhibit patience, determination, and persistence in troubleshooting client issues
• Have strong communication skills
• Enjoy communicating internally & with clients via phone, email, and Zoom

• Must have 7+ years of experience in a similar role within the insurance, risk management, or financial services industry
• Property and Casualty license
• Excellent computer and office machine skills, specifically with Microsoft Office products

Associates degree or some college. Prior client service experience within a property and casualty insurance environment.