Field Property Claims Adjuster: Investigations & Settlements

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

• Identifies complex issues and seeks assistance as needed.

• Handles claims on a good faith basis.

• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.

• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.

• Responds to customer inquiries, makes appropriate decisions and closes file as needed.

• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.

• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

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Hard Skills

• claims handling
• 1st party claims
• 3rd party claims
• multi-line claims
• policy interpretation
• damage evaluation
• claim negotiations
• customer service
• claims process knowledge
• casualty coverages

Soft Skills

• problem solving
• communication
• customer-driven solutions
• decision making
• collaboration
• attention to detail
• organizational skills
• proactive approach
• negotiation skills
• adaptability

Certifications & Qualifications

• property casualty claims licensing
• valid driver's license