Commercial Lines Account Manager

The Account Manager, Property & Casualty position is crucial to the day-to-day operations and long-term goals of the Commercial Lines Department. The Account Manager provides daily support to the P&C Advisors and Clients. From servicing accounts, to processing claims, to retaining commercial accounts and providing excellent customer service, the Account Manager’s responsibilities are equally varied and vital. A strong work ethic, ability to take on multiple responsibilities, and knowledge of agency procedures and standards are a must!

This role directly impacts the revenue, service and customer experience goals of the organization.

• Accompany Advisor on prospect and insured meetings as requested.
• Support Advisors:
  Process renewals in coordination with Advisor; review client renewals, quote/issue/provide competitive options for clients while still maintaining adequate coverages.
• Occasionally take the lead in renewal meetings with insured to discuss strategy determination, marketing and carrier negotiations.
• Correspond with Advisor to obtain information or inform them of account status or changes.

• Act as liaison between insured and insurance companies in order to independently resolve service problems.
• Correspond with insured to obtain information or inform them of account status or changes.
• Respond to client’s needs in a timely, professional, helpful and courteous manner, regardless of client attitude.
• Strive to meet service standards in all circumstances.
• Follow up with clients to ensure that their needs have been met.
• Look for ways to add value beyond clients’ immediate requests.

• Assist in the customization of insurance programs to suit individual customers, often covering a variety of risks.
• Process additional lines of coverage for accounts, when necessary, to increase retention and cover all clients’ personal risks appropriately.
• Process applications for changes, reinstatement of, and cancellation of insurance policies. Review insurance applications to ensure that all questions have been answered.
• Compile data on insurance policy changes. This can also include lapsed insurance policies to determine automatic reinstatement according to company policies, as well as analyzing retention strategies.
• Confer with clients to obtain and provide information when claims are made on a policy.
• Change policy records to conform to insured party's specifications. Verify the accuracy of insurance company records.
• Contact underwriter and submit forms to obtain binder coverage.
• Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.

• Proficient in the commercial insurance marketplace (Property, Liability, Auto, Workers’ Compensation, etc.); carriers, underwriting requirements and the coverages they offer.
• Continually develop industry knowledge by attending trade shows, seminars, conferences, etc.
• Identify current industry trends.
• Understand contracts, carrier products, coverage forms and underwriting guidelines.

• Complete applications in coordination with Advisor; submit applications to eligible and appropriate carriers; follow up to ensure timely receipt of quotations and policies.

• When appropriate, use agency credit and collection policy in invoicing and pursuing prompt payments.
• Request cancellations from the carrier according to agency standards.
• Prepare premium allocations for insured, when needed.
• Calculate premiums and establish payment method, if needed.

• Attend meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new customers.
• Perform other duties as assigned.

• Prefer bachelor’s degree, or an associate’s degree or equivalent, from a two-year college or technical school.
• High school diploma or equivalent is required.
• Prefer a minimum of two years related industry experience and/or training.
• Maintain a current Indiana Property & Casualty insurance license.

• Pro…