Associate - IDAP Customer Service Supply Chain

Role Summary

The Associate – IDAP Customer Service Supply Chain role provides the link between Lilly Sales/Marketing Affiliates and the Indy Device Assembly and Packaging (IDAP) Manufacturing Site. The individual must fully understand and effectively represent customers’ needs internally to all levels within the site and effectively communicate any supply issues to the customer. This role requires an understanding of the site manufacturing processes, an ability to communicate status with multiple customers and a desire to develop and maintain the highest possible standard of customer service.

The key responsibility of the role is securing reliable supply of medicine across the globe to all markets receiving product from IDAP, considering timing, quantity and conditions. This role must also embrace technology and systems to develop new and innovative means of communication with customers that enhance the reputation of the site and deliver memorable service. The role requires a desire to understand the various customer requirements and supply challenges and be able to represent them in a highly professional, responsive and detailed manner.

The Associate has detailed interactions with customers, IDAP Site, and International Distribution personnel to ensure orders meet customer requirements and is responsible for frequent, detailed communications with customers to ensure expectations are understood and fulfilled. The job holder will be responsible for extending new products into multiple customers/geographic regions and encouraging the introduction of new approaches that deliver positive experiences and better commitments from the site.

• Coordinate launch supply requests, managing available stocks as needed.
• Lead delivery of new products and product or source changes with internal groups and customers.
• Represent the customer throughout the order/supply process – priority setting and negotiations.
• Communicate status to customers and internal resources, raising issues as appropriate.
• Coordinate steps when expediting is required.
• Work collaboratively to ensure order documentation requirements are met.
• Establish effective internal relationships with key departments/functions.

• Required: Bachelor’s degree in STEM.
• Preferred: Site manufacturing experience; international experience; ability to converse in a second language; APICS certification; familiarity with SAP and demand management systems; supply chain experience or educational equivalent; ability to demonstrate teamwork, leadership, and problem-solving skills; excellent verbal and written communication skills; ability to build collaborative relationships; diversity awareness; positive customer-oriented mindset; strong organizational and prioritization skills; ability to manage multiple tasks and meet deadlines.

• Bachelor's degree in STEM required.

• Excellent verbal and written communication
• Relationship building and collaboration
• Problem-solving and analytical thinking
• Teamwork and leadership abilities
• Strong organizational and prioritization skills
• Flexibility to manage multiple tasks and deadlines

• Infrequent international travel may be necessary