Claims Specialist

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow on Carrier social media at @Carrier.

The Claims Specialist role is responsible for all aspects of freight claims in transportation. This role will be the coordinator of freight claims between Carrier and the 3rd party claims management company. This individual will be the main point of contact / escalation point for freight claims process improvements along with customer freight claims onboarding.

This role tracks service levels ensuring expectations are met and KPI’s are achieved. This position works closely with the several internal teams and the carrier base on issue resolutions.

• Monitors aging freight claims and escalates issues when needed

• Ensures the 3rd party freight claims management company conducts a timely claim submission, investigation, online entry, and retrieval of all pertinent information for setting up new claims

• Participate in continuous improvement projects related to the freight claims process and outcomes

• Follow freight claims through until resolution is made

• Maximize Carrier’s recovery on freight claims

• Assist in the establishment and on-going maintenance of the business’ targets and KPI’s involving cargo claims and OS&D

• Provide accurate information and data for use in statistical reports prepared for management

• Create and maintain performance reports for all transportation service providers involved with cargo claim and OS&D activity

• Conduct quarterly business reviews with the 3rd party freight claims management company to review key metrics, continuous improvements, and build upon the working relationships

• Effectively communicate both internally and externally the metric reports, status changes and improvement opportunities

• Bachelor’s degree in Logistics, Supply Chain, Business Management, or Finance

• 2+ years of experience in Supply Chain, Transportation, Logistics or Finance

• Knowledge of transportation industry, methodology and practices

• Experience with building strong 3rd party company relationships

• Systems experience with cargo claims, reporting and analysis for all transportation modes

• Project management and supervision experience a plus

• Knowledge of freight claims compliance regulations that impact cargo claims activity

• Ability to multi-task and prioritize among a wide range of responsibilities

• Self-sufficient, results driven, detail oriented and customer service mindset

• Analytical approach to solving problems, balancing risk, and reward, using hard and soft skills

• Ability to think outside the box, innovate, take risks, and implement progressive, sustainable solutions

• Excellent problem-solving skills

• Organized, detail oriented, and energetic

• Strong ability to work in diverse, cross functional project teams to achieve high levels of performance in a dynamic, changing environment

• Successful experience with collaborating in a matrix environment

• Proficient with Microsoft Excel, Outlook, Word, and PowerPoint required

• SAP experience a plus

• Excellent written and verbal communication skills

The annual salary for this position is between $64,500.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position may be entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including:

• Health Care Benefits
  :
  Medical, Dental, Vision;
  …