Mail Shipping Dock Supervisor onsite in Indianapolis

About the role

As a Mail Shipping Supervisor, you will lead daily shipping operations, ensure regulatory compliance, and oversee pallet shipping activities while delivering exceptional customer service and operational excellence.

This is a fully onsite role Monday-Friday from about 7am-4pm in Indianapolis, IN.

• Supervise and coach shipping team members to achieve performance, safety, and service objectives.
• Plan and coordinate daily shipping activities across multiple locations.
• Manage employee scheduling, timekeeping, overtime approvals, and workforce productivity.
• Foster strong working relationships with customers, site leadership, vendors, and cross-functional teams.
• Identify and implement process improvements to enhance operational efficiency.

• Oversee all aspects of domestic and international pallet shipping operations.
• Manage the Heat-Treated Pallet Program, including inventory control and vendor coordination.
• Ensure shipments comply with customer requirements, company procedures, and applicable regulations.
• Coordinate with transportation providers and couriers to ensure timely shipment processing and delivery.
• Investigate and resolve shipping issues while maintaining clear communication with stakeholders.
• Process and support international shipping documentation and AES filings when required.

• Maintain compliance with all shipping, export, regulatory, and company requirements.
• Ensure all work areas remain audit-ready and support scheduled and unscheduled audits.
• Participate in and lead Root Cause Analysis investigations as needed.
• Promote a strong safety culture by reporting observations, submitting work orders, and supporting safety initiatives.
• Maintain required certifications, including PIT/ Forklift equipment operation and Export Compliance training.

• Monitor and maintain adequate inventory levels of shipping supplies and materials.
• Submit monthly supply orders and manage vendor communications.
• Maintain accurate shipping records and archive documentation according to company guidelines.
• Provide regular shipping metrics and operational reporting to management.
• Assist with physical transfer documentation and package tracking activities.

• Deliver prompt, professional support through email, phone, instant messaging, and in-person interactions.
• Provide shipping expertise and support to internal customers and affiliate locations.
• Support the development and maintenance of Standard Operating Procedures (SOPs).
• Ensure shipping-related SharePoint resources and communications remain accurate and up to date.

• Proficiency in Microsoft Excel, Word, Outlook, and PDF applications.
• Prior forklift experience preferred.
• Strong verbal and written communication skills.
• Experience supervising teams in a shipping, logistics, warehouse, or distribution environment.
• Knowledge of domestic and international shipping processes and compliance requirements preferred.
• Ability to lift up to 50lbs and move materials safely using proper equipment and team-lift procedures when necessary.

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people.

At CBRE, you have the opportunity to chart your own course and realize your full potential!

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.