Waste Scheduler

Waste Scheduler

• Location:
  
  US-IN-Indianapolis
• :
• Category:
  Customer Experience
• Position Type:
  Full-Time
• Location Type:
  Onsite

As a Waste Scheduler you will receive and coordinate waste pickup scheduling requests and calls from customers, Customer Experience team members, and Arcwood personnel nationwide. You will serve as a key liaison between Sales, Operations, and Logistics teams to ensure efficient coordination and timely service and facilitate clear communication across departments to address scheduling needs and support seamless waste collection operations.

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Follows all processes and standards implemented by the Customer Experience excellence team
• Coordinates incoming truckloads based on plant processing capacity, transportation availability, and customer requirements
• Schedules and coordinates shipments of waste to Arcwood facilities and other third-party disposal facilities
• Accurately and efficiently enters scheduling orders into the computer system to ensure customer needs are met in a timely manner
• Supports Customer Experience team with proactive scheduling of customer pickups and notifies them when anticipated routine pickup requests have not been received
• Coordinates incoming shipments with Operations personnel to ensure plant processing capacity is maintained and not exceeded
• Serves as a key liaison between Commercial and Logistics to meet customer requirements and assists in prioritizing pickups when transportation capacity is limited
• Confirms transportation pickup dates and arrangements directly with customers via phone and email
• Reviews waste processing product codes to determine when specialized transportation equipment, such as acid tankers, or specific processing capabilities are required; communicates these requirements to the appropriate Arcwood personnel
• Troubleshoots and resolves customer issues related to transportation, scheduling, and logistics
• Reviews pending transactions and orders daily and collaborates with Customer Experience to resolve outstanding issues
• Ensures COD and Credit Watch customers are scheduled appropriately in accordance with established procedures
• Manages slot cancellations while ensuring slot cancellation fees are billed accordingly
• Coordinates and provides solutions for customers and Commercial when plants have capacity constraints
• Maintains extensive knowledge and proficiency of the MMS system
• Takes on additional duties as assigned to support the team and organization

• High school diploma or equivalent (required)
• Bachelor's degree in environmental science or related field (preferred)

• 2+ years of relevant customer experience, project management or office experience (required)
• Previous experience within environmental waste or a related technical area (preferred)

Every advancement-from the products we use to the medicines and technologies we depend on-creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

We move forward together, one team with a shared purpose, counting on each other every day. Our core values demonstrate how we work together to deliver value for our customers, putting them at the center of all we do:

• Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
• Solve Problems Creatively: We push for better - advancing technologies, processes, and ideas that protect human health and the environment.
• Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together - with our customers, and with each other.
• Deliver for Customers: We put customers at the center of all we do. When we live our values - lead with safety, solving problems creatively, and owning our work together - the result is clear: we deliver exceptional value for our customers.

We’ve reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be…