Warehouse Manager; Return Centers Job Whitestown Indiana USA,Supply Chain/Logistics

Position: Warehouse Manager (Return Centers)
Location: Whitestown

Job Title: Warehouse Manager (Return Centers)

Reports to: Director, Warehouse Operation

Job Location: Whitestown, IN

Job Status: Exempt, Full Time

Position Summary

This role is responsible for overseeing the operations of SHEIN return centers (RCs) across the United States. This individual will manage relationships with third-party logistics providers (3PLs), optimize return center processes, drive efficiencies, and ensure compliance with company standards. The role requires a strong leader who can effectively manage a geographically dispersed team and strategically optimize return center operations to enhance service levels and cost-effectiveness.

Job Responsibilities

3PL Management & Operational Governance

Own day-to-day relationship with multiple 3PL return sites across the U.S., ensuring alignment with SHEIN operational standards.
Define and enforce SLA/KPI frameworks, including:
Receiving to inspection turnaround time
QC accuracy rate
Inventory accuracy & shrinkage control
Return processing cycle time
Conduct weekly/monthly business reviews with 3PL partners to track performance, identify gaps and drive corrective actions.
Lead root cause analysis on operational failures and implement improvement plans.

Return Operations Excellence (Quality & Efficiency)

Establish and continuously improve return processing SOPs.
Ensure consistent execution of quality control standards to minimize customer complaints and returns leakage.
Drive improvements in processing speed (dock-to-stock time), labor productivity, inspection accuracy etc.

Cost Management & Optimization

Own return center operational budget, including 3PL costs, labor costs, and transportation-related expenses.
Partner with data team to build forecast models and cost projections based on return volume trends.

Cross-functional Collaboration

Work collaboratively with other departments (e.g., supply chain, customer service, IT) to ensure seamless operations.
Act as the key point of contact for all return-related operational issues.

Job Requirements

Bachelor’s degree in Supply Chain Management, Business, Logistics, or related field. Advanced degree preferred.
8+ years of supply chain/logistics experience with a focus on reverse logistics and return management.
Experience managing multiple facilities/sites and leading 3PL providers.
Demonstrated ability to lead multi-site teams and develop staff at all levels.
Strong experience in vendor/partner relationship management, including contract negotiations.
Experience in e-commerce or retail supply chain operations.
Proven track record of reducing operational costs while improving service levels.
Certification in Six Sigma, Lean Management, or other process improvement methodologies.

SHEIN is an equal opportunity employer committed to a diverse workplace environment.