Sales Assistant

Location: Indianapolis, IN

Compensation: $20–$22/hour, depending on experience

Hours: 8:30 AM–5:15 PM, Monday–Friday; some overtime may be required

Employment Type: Full-time, Direct Hire, Onsite

Japanese language ability and prior customer service experience are required.

Applications will only be considered from candidates who meet the listed job-related qualifications. Please review thoroughly before submitting your application.

An international logistics company providing transportation, warehousing, and import/export services throughout the United States and internationally.

The Sales Assistant supports sales, customer service, and logistics operations involving air, ocean, and ground import/export shipments. The role coordinates with customers, carriers, warehouses, customs-related parties, overseas partners, and internal departments to support accurate and timely freight movement.

Professional Japanese proficiency is required for regular communication with Japanese-speaking customers and colleagues.

• Coordinate air, ocean, and ground import/export shipments.
• Prepare and review shipping, customs, billing, and import/export documentation.
• Provide shipment updates and responsive customer support.
• Coordinate with warehouses, carriers, overseas partners, customs-related parties, and internal teams.
• Prepare freight quotations and assist with shipment arrangements.
• Support established customer accounts and new sales opportunities.
• Resolve shipment, documentation, and service issues in coordination with management.
• Review invoices, manifests, shipment data, classifications, and related records for accuracy.
• Support customs clearance and resolution of shipment delays.
• Follow applicable U.S. Customs, HAZMAT, OSHA, CTPAT, TSA, and other regulatory requirements.
• Identify workflow inefficiencies and support Kaizen/continuous improvement initiatives.
• Visit customers, warehouses, ports, or other job sites as required.

Required:

• Expert-level Japanese and professional English communication skills.
• Previous customer service or customer support experience.
• High school diploma or GED.
• Strong communication and interpersonal skills.
• Strong attention to detail and ability to organize and prioritize workload.
• Proficiency with Microsoft Office.
• Valid driver's license and auto insurance.
• Ability to work overtime and travel as required.

Preferred:

• Logistics, freight forwarding, transportation, or warehousing experience.
• Air/ocean import-export experience.
• Experience with logistics or freight-forwarding software.
• Experience preparing freight quotations or supporting customer accounts.
• Familiarity with Kaizen or continuous improvement practices.

• Onsite work is required.
• Some overnight and out-of-state travel may be required.
• Must be currently authorized to work in the United States. No visa sponsorship is available for this role.

This role may include additional responsibilities as needed based on business needs.