Service Technician II; Multi Family

Join to apply for the Service Technician II (Multi Family) role at Birge & Held
.

Base Pay: $18.00/hr - $23.00/hr

Birge & Held is committed to Investing in Communities to Transform Lives. We operate the 216‑unit multifamily community The Meadows in Indianapolis, IN, and are driven by passion, leadership, and continuous learning.

As a Service Technician II, you will keep community assets in top condition, manage maintenance requests, and collaborate with team members to provide a high‑quality resident experience. You report directly to the Operations Manager
.

• Perform all work in alignment with company policies and applicable laws, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act.
• Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors.

• Inspect buildings and common areas for cleanliness, safety, and visual appeal.
• Perform maintenance on HVAC, mechanical/electrical equipment, plumbing, structural elements, and community grounds.
• Repair serviceable items such as appliances and plumbing systems throughout B&H communities.
• Ensure unit turnovers are completed within five (5) working days unless directed otherwise by the Operations Manager.

• Complete assigned work orders promptly, request support, and report any delays or issues.
• Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.

• Maintain community grounds to ensure a clean, safe, and welcoming environment.
• Perform on‑site work as necessary to preserve asset appearance and functionality.
• Assist with maintenance needs at other B&H assets as requested.

• Complete and submit required forms, reports, and documentation accurately and promptly.
• Participate in other related responsibilities as assigned by the Service Manager.

• Participate in the on‑call rotation to respond to after‑hours maintenance emergencies as needed.

• Minimum of 2 years of proven success in apartment maintenance, construction, or related field.
• EPA certification for refrigerant handling required, or willingness to obtain upon hire.
• HVAC certification preferred.
• Valid driver’s license and reliable transportation for positions requiring travel between properties.
• Strong oral communication and referral skills.
• Provide own hand tools, including power drills, impacts, and non‑powered tools.
• Ability to operate all necessary tools for essential functions.
• Experience in residential property maintenance beneficial.
• Knowledge of OSHA and other environmental safety standards.
• Self‑motivated with ability to complete tasks and negotiate competitive pricing for supplies and contracted work.
• Excellent multitasking and prioritization of work orders.
• Attention to detail and logical troubleshooting skills.
• Ability to work in all weather conditions and lift up to 75 pounds.
• Smartphone preferred for work purposes.
• Commitment to standard expectations: work order completion within 48 hours (excluding emergencies) and unit turns within seven working days unless directed otherwise by the Community Manager.

• Paid time off: up to 18 days PTO/year, 12 full days and two half days holidays, floating holiday, birthday, Veterans Day, etc.
• Volunteer Paid Time Off: 8 hours/year.
• Paid parental leave up to 3 weeks and childcare leave up to 6 weeks.
• Monthly commission and quarterly bonus structures based on KPIs.
• Employee discounts at Birge & Held properties.
• Wellness program with up to $25 monthly gym reimbursement, access to health coaches.
• Dental, vision, and comprehensive medical plans with online benefits tools.
• 401(k) plan with competitive employer contributions.
• Basic life insurance (automatic enrollment) with supplemental options (LTD, STD, Critical Illness).
• Monthly phone stipend up to $50.
• Tuition reimbursement and talent development support.
• Recognition as one of the Top Workplaces in the USA.

• Seniority Level: Entry Level
• Employment Type:
  
  Full‑time
• Job Function:
  Information Technology

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