Area Supervisor

Area Supervisor

The Area Supervisor is responsible for the day-to-day oversight and management of assigned 24‑hour community living homes. This role provides leadership, supervision, and support to Direct Support Leads and home staff while ensuring high‑quality, person‑centered services for Individuals. The Area Supervisor ensures compliance with all waiver requirements, CARF standards, and organizational policies, while supporting the organization’s mission, vision, and values.

Reports To: Director of Operations

Supervisors: Direct Support Leads and Direct Support Professionals

• Provide day-to-day oversight and management of assigned 24‑hour community living homes.
• Support the start-up and implementation of new 24‑hour home locations as assigned.
• Ensure services are delivered in accordance with waiver regulations, CARF standards, and organizational policies and procedures.
• Serve as acting Home Manager when needed and maintain an active caseload of Individuals, as assigned.
• Participate in the on‑call rotation and respond to after‑hours concerns as scheduled.
• Provide direct supervision, coaching, and support to Direct Support Leads and other assigned staff.
• Ensure appropriate staffing levels, training completion, and performance accountability.
• Work closely with Individuals, families, guardians, and support teams to promote person-centered services and quality of life.
• Collaborate with the Individual Support Team (IST) to ensure all required elements of the Individual Support Plan are addressed, including:
  • Identified risks
  • Appropriateness of services
  • Person-Centered Individual Support Plan (PCISP) goals
  • Medications
  • Health and safety needs
  • Environmental assessments
• Ensure all Individual documentation, including Blue Books and required records, is maintained, accurate, and available per regulations and agency policy.
• Attend and participate in quarterly, annual, and other required IST meetings.
• Monitor and follow up on reportable incidents, complaints, occurrences, quality assurance reviews, and change-of-status reports.
• Communicate significant issues, trends, or concerns to leadership in a timely manner.
• Work collaboratively with finance, program leadership, case managers, BDDS representatives, and community partners to ensure coordinated and compliant services.

• A bachelor’s degree in social work, psychology, or a health care related field.
• Has a minimum of two (2) years’ management experience.
• Experience and skills necessary to perform services listed above.
• Demonstrates initiative in managing issues and problems.
• Strong interpersonal and relationship building skills.
• Customer service oriented.
• Satisfies all requirements under applicable law.
• A positive and pleasant attitude.
• Ability to work independently and meet deadlines.
• Strong organizational skills and close attention to detail.
• Strong problem-solving skills.
• Excellent written and oral communication skills.