OrthoIndy Foundation - Director of Membership and Engagement
Listed on 2026-02-23
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Management
General Management, Program / Project Manager, Healthcare Management, Client Relationship Manager
Location: Indianapolis
Benefits Include:
- Free Household YMCA of Greater Indianapolis Membership
- Paid Time Off and Sick Time
- Insurance
- 20 Hours Per Week of Free Child Care
- Flexible Hours/Scheduling
- Retirement
- Employee Assistant Program
- Discounted Program Fees
- Professional Development
Under the direct supervision of the Center Executive or Associate Executive Director, the Director of Member Experience and Engagement is responsible for developing membership and other program revenue, which will enable the center to advance their mission and strategic/operating plan. Responsibilities include but are not limited to meeting and/or exceeding revenue goals for all membership categories, inlcuding corporate membership accounts. The Director of Member Experience and Engagement will also work closely with the Center Executive and/or Associate Executive Director, Member Engagement Specialists, Member Service Representatives in deploying retention strategies.
They will also work closely with related staff to ensure the center is providing timely, efficient and consistent service adhering to the customer service guidelines outlined by the association.
A Bachelor’s degree is required, and/or equivalent experience. Ideal candidate should have a minimum of 2-4 years of experience in supervising and/or leading a sales and/or customer service team and preferably 1-2 years in sales/service development (developing a strategic plan with goals and managing a budget) and a proven track record of taking initiative and innovative approaches to surpass challenging performance goals.
Must have strong interpersonal skills with the ability to build rapport and credibility quickly. Excellent presentation, writing and negotiation skills are essential to succeed in this position. Must possess an entrepreneurial spirit with the ability to demonstrate flexibility in a rapidly changing, fast-paced and often ambiguous work environment. Must possess ability to take ownership and provide resolutions. Position requires a varied work schedule, including evenings and weekends.
Candidate must be knowledgeable and keep current on center program and service offerings and the scope of options available to members including membership pricing, income-based pricing (MFA), corporate, and insurance-based pricing.
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