Director of Print Operations and Fulfillment

Director of Print Operations and Fulfillment PRIMARY PURPOSE

The Director of Print and Fulfillment Operations provides strategic and operational leadership for all print notification and fulfillment functions. This role ensures accuracy, compliance, and operational excellence by overseeing production performance, financial outcomes, staffing optimization, and vendor relationships. While the position primarily manages a centralized operation, it may require oversight of multiple locations and extended shifts on a project basis. The director serves as the organization’s expert on common carrier processes, cost structures, and shipping strategies, enabling effective pricing and sales support.

Additionally, this role leads the integration and advancement of related technology systems, drives continuous improvement initiatives, and fosters strong partnerships with internal teams and external vendors to support organizational goals.

• Directs all print notification and fulfillment operational functions to ensure operational excellence, accuracy, and compliance.
• Selects, trains, and develops an effective and efficient staff and coaches/counsels as appropriate with company policies and procedures.
• Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structures and additions or changes in personnel to secure optimum utilization of resources.
• Responsible for the oversight and management of financial forecasting and P&L performance with a focus on cost containment and achievement of financial targets for print notification and fulfillment operations.
• Manages the operational relationships for all print notification and fulfillment operational vendors and integrates new vendors as required or appropriate.
• Provides guidance to multiple teams regarding capabilities and limitations for print notification, fulfillment and vendor utilized systems.
• Actively participates in the development of and provides business sponsorship for all related IT systems.
• Leads the organization in knowledge concerning common carrier (Fed Ex, UPS, USPS, etc.) contractual obligations, capabilities, limitations, packaging requirements, ancillary costs, shipping costs, additional fee and discount structures in order to develop and provide real-time and accurate pricing strategies so that the Sales and Pricing teams are able to execute their duties effectively.
• Works with team to effectively deploy staff within and beyond assigned areas. Works with other leaders to flex staff and actively monitors internal staffing levels to determine temporary and full-time resource needs.
• Builds and maintains relationships with vendors, staff, peers, leadership and other business stakeholders.
• Understands and can articulate customs and border patrol impacts to shipping and receiving in North America.
• Assists with facility, safety, security, and maintenance operations.
• Actively participates in Continuous Improvement initiatives.

• Performs other duties as assigned.
• Travels as required.

• Provides support, guidance, leadership and motivation to promote maximum performance.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Bachelor's degree in business or logistics from an accredited college or university preferred.

Ten (10) years of management experience in a print operations and/or fulfillment and logistics environment or equivalent combination of education and experience required. Experience in multi-carrier shipping, common carrier shipping, 3rd party logistics, pharmaceutical or consumer products or other relevant recall (or reverse logistics) related industry.

• In-depth knowledge of logistics and common carrier processes (Fed Ex, UPS, USPS, etc.), including packaging requirements, shipping costs, ancillary fees, discount structures, and customs/border considerations.
• Ability…