Director of Operations

Location:

On-Site (Indianapolis Headquarters)

FLSA Status:
Full-Time, Exempt

The primary function of the Director of Operations is to provide leadership and practical, hands-on support across Pre Born!’s operational functions, specifically in Administrative, Logistics and Facility Operations. The successful candidate will have demonstrated experience in leading operational compliance, process development, cross-functional project support and building/facility management. This role ensures that operational systems scale effectively as the ministry grows.

• Lead Operations teams while actively participating in solving day-to-day operational challenges.
• Support departments directly during workload spikes.
• Build repeatable systems and work alongside staff to implement them.
• Partner with IT, Software Development, and Reporting on operational readiness.

• Supervise the Building Manager.
• Approve facility budgets, vendor strategy, and improvement plans.
• Oversee compliance and building readiness reports.

• Oversee logistics systems for shipments, equipment distribution, and purchasing.
• Participate hands-on when necessary.
• Build forecasting models for ministry-wide needs.

• Supervise the Office Manager
• Lead administrative support functions.
• Build workflows, SOPs, and templates.
• Step in during peak periods to ensure operational continuity.

• Lead contract negotiations and stewardship.
• Establish SLAs and vendor scorecards.
• Support escalation issues.

• Develop and implement Safety Plans, Emergency Plans, and policy frameworks.
• Build compliance tools and documentation.
• Delegate execution to appropriate Ops staff.

• Lead and participate in operational components of major initiatives.
• Coordinate timelines, risk logs, and implementation efforts.

• Provide mentoring, accountability, and direction for Operations staff.
• Model operational excellence and pace.
• Build a spiritually grounded and service-oriented culture.

• 5+ years of leadership in operations or multi-department oversight.
• Demonstrated success building scalable systems.
• Strong strategic and communication skills.
• Alignment with Pre Born!’s mission and Statement of Faith.

• Strategic, Critical Thinker
• Innovative Problem Solver
• Collaborative, Flexible and Adaptable
• Resourceful, Outcomes-based, and Solutions-oriented
• Forward-thinking