Market Financial Center Manager - Indianapolis - Mkt Adm

Job Description:

Supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager. Acts as a market‑level resource and business owner, fostering team culture, client‑centricity, and operational excellence.

• Operational backup for the financial center leader within the market.
• Manage client traffic, engagement, routing, and retention.
• Lead business results through formal management routines and coaching.
• Create a world‑class client experience environment.
• Drive market‑level initiatives prescribed by market leaders.
• Ensure all aspects of the financial center run effectively and cohesively.

• Opportunity & Inclusion Champion: build an inclusive team that treats members fairly.
• Manager of Process & Data: apply process knowledge, data‑driven decisions, and continuous improvement.
• Enterprise Advocate & Communicator: deliver clear, motivating messages linking contributions to business results.
• Risk Manager: lead identification, escalation, and resolution of potential risks.
• People Manager & Coach: coach and develop team members through feedback.
• Financial Steward: manage expenses with an owner’s mindset.
• Enterprise Talent Leader: recruit, onboard, and develop talent, supporting mobility for growth.
• Driver of Business Outcomes: deliver results through effective team management, structure, and routines.

• Minimum one year of leadership experience (e.g., coaching, training, motivating a work team).
• Proven ability to influence and collaborate beyond reporting authority.
• Strong customer service skills; ability to resolve problems independently or escalation as needed.
• Strong financial and business acumen, including interpreting financial reports to drive profitability.
• Demonstrated record of balancing risk while achieving business goals.
• Excellent interpersonal skills, engaging others in dialogue and building relationships.
• Strong organizational skills: manage multiple responsibilities, prioritize, and delegate.
• Strong communication skills (verbal, non‑verbal, written, presentation) and active listening.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Must work weekends, extended hours, and travel to any financial center in the defined market.

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in consumer banking/financial services, mortgage, retail, or hospitality.
• Bachelor’s Degree in a related field.
• Bilingual (fluent verbal and written).
• Skills in coaching, customer service management, client focus, performance management, talent development, business operations, recruiting, result orientation, risk management, sales performance, inclusive leadership, leadership development, prioritization, problem solving, referral management.

Shift: 1st shift (United States of America)
Hours per week: 40

Minimum Education:

High School Diploma / GED / Secondary School or equivalent

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