Multi Store Manager - Portland Glass

Portland Glass, part of the Neighborly family, offers glass repair and replacements across the Northeast. We are seeking a Multi Store Manager to lead and support our shop teams.

• Visiting all assigned stores weekly (requiring up to 75% travel)
• Contributing to weekly leadership and district meetings
• Ensuring all employees strictly adhere to safety standards and conducting regular safety meetings
• Conducting ride‑alongs, rotating through each store as needed
• Ensuring employee injuries are properly discussed and documented with employee, shop manager, and People Services
• Serving as the first point of contact for assigned shop managers in all customer escalations, following up with all parties to ensure issues are solved and customers are satisfied
• Reading, understanding and analyzing monthly financial statements for each assigned store, while continually seeking opportunities to maximize sales growth and identify opportunities to increase profit and expand market reach
• Proactively coaching and developing team members to ensure success in their respective roles and identifying opportunities for recognition and development

• Prior experience in retail management required, preferably at the district level
• Prior glass experience or related installation experience a plus
• Strong interpersonal skills to develop and maintain positive relationships with staff and customers
• Proficient in Microsoft Office and related computer programs
• Strong communication and customer service skills
• Ability to understand and analyze budget, financial statements, inventory, and related retail business procedures/reports
• Must have OSHA‑10 certification or the ability to obtain one through Portland Glass
• Ability to pass a background and Motor Vehicle Record check, plus drug test, per applicable state laws
• Education:
  
  High school diploma or GED required; associate or bachelor’s degree preferred
• Physical requirements:
  
  Must be able to lift a minimum of 75 pounds and perform typical office tasks such as standing, sitting, seeing, hearing and using office equipment and computers

• Full benefits package:
  Medical, Dental, Vision
• Employer‑paid life insurance
• 401(k) with match
• PTO and paid holidays
• Employee Assistance Program
• Annual bonus based on position metrics
• Associate Equity Program
• Competitive pay:
  Negotiable, salary based on experience

Portland Glass is fully committed to equal employment opportunities and to attracting, retaining, developing, and promoting the most qualified employees without regard to race, color, religion, sexual orientation, national origin, age, disability, or any other characteristic prohibited by law. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity and encouraged to be authentic.

Reasonable accommodations are available for qualified individuals with disabilities.