Assistant Operations Manager External

Description

The Assistant Operations Manager will assist the Operations Manager in planning, directing, coordinating, and overseeing daily facility operations to ensure organizational goals and objectives are achieved. This position serves as a developmental leadership role intended to prepare the incumbent for future advancement into an Operations Manager position within IMCBA.

The Assistant Operations Manager will gain experience and progressively assume responsibility in facilities operations, maintenance management, contractor oversight, budgeting, regulatory compliance, emergency response, AMMS administration, and personnel supervision. The Assistant Operations Manager is expected to demonstrate increasing levels of independent leadership, operational decision-making, financial accountability, personnel management, and strategic planning throughout the development period.

This role will gain experience assisting the Operations Manager and may serve as Acting Operations Manager during absences from the Downtown Campus, Mobile Operations, or other assigned locations when needed.

The Assistant Operations Manager must become proficient and successful in all responsibilities identified within this job description within two (2) years of appointment. The Assistant Operations Manager will be mentored by the Operations Manager and the Director of Operations and Engineering. This will include monthly one‑on‑one meetings with the Operations Manager and quarterly development meetings with the Operations Manager and Director of Operations and Engineering.

A one‑year progress review will be conducted by the Operations Manager, Director of Operations and Engineering, and Assistant General Manager to evaluate progress, leadership development, and readiness for future Operations Manager responsibilities.

To be eligible for this position, the candidate must currently hold a supervisory‑level position.

Supervisory Responsibilities

• Participates in interviewing, hiring, onboarding, and training new employees.
• Assists in organizing, assigning, and overseeing schedules and work activities of assigned operations and maintenance staff.
• Assists with employee performance evaluations and provides timely and constructive feedback to the Operations Manager.
• Assists with employee coaching, counseling, corrective actions, discipline, and termination procedures in accordance with company policy and applicable regulations.
• Promotes employee development through mentoring, cross‑training, and succession planning.
• Promotes and ensures consistent utilization of AMMS by operations and maintenance staff through training, coaching, accountability, and performance monitoring.
• Serves as Acting Operations Manager when assigned.

Assist in planning and executing building maintenance, alteration, repair, and operational programs for all facilities under assigned responsibility.

• Support all mechanical, electrical, plumbing, HVAC, building automation, carpentry, painting, grounds, and infrastructure systems.
• Assist in ensuring the operational efficiency, reliability, and capacity of all building systems.
• Assist in developing and implementing preventive maintenance, predictive maintenance, and reliability‑centered maintenance programs.
• Participate in root cause analysis of equipment failures and implementation of corrective actions.
• Monitor AMMS work order completion rates, preventive maintenance compliance, labor utilization, maintenance backlog, asset reliability, and operational performance indicators.

• Act as a role model for superior customer service to tenants, stakeholders, visitors, and partner agencies.
• Assist in resolving facility‑related concerns in a timely and professional manner.
• Build and maintain productive working relationships with tenants, contractors, vendors, and regulatory agencies.

• Assist with administration and oversight of contractor and vendor service agreements.
• Assist in managing outside contractor/vendor contracts to ensure contractor performance meets contract requirements and…