Senior Account Manager, Promotional Medical Education

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human‑centred creativity, and AI‑driven insights, fostering a unique environment where innovation thrives and our people are impact‑obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to clients, including top players in the pharmaceutical and biotech industries.

Our culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you’re a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

• Ensure quality and consistency across multiple tactics that are led by both Avant and external partners
• Provide oversight and consultation to Account Managers as it relates to project execution
• Act as the in‑house client at all times by communicating client expectations to the cross‑functional team
• Act as the Customer Management Office (CMO) liaison within the respective account (vertical)
• Provide invoicing information and budget status updates to clients as requested
• Provide direction and review job scope changes and closeouts as necessary
• Provide peer‑to‑peer channel insights and recommendations
• Drive strategic partnerships with clients by having and applying knowledge of their products and objectives
• Lead and actively participate in strategic brainstorming sessions and annual strategic planning
• Assist the business owner as needed with the following tasks
• Create proposals for projects within assigned accounts
• Partner with finance team and project managers in budget development
• Perform other strategic work as delegated by the Account Director
• Ensure strategic objectives are met with each client project
• Support organic growth opportunities for the account through a strong understanding of Avant capabilities, client needs, and attention to buying signals
• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase
• Develop and manage project creative briefs and client scope statements
• Supervise projects to ensure tactical and strategic goals are met
• Follow all policies, procedures, industry standards, and compliance guidelines and ensure team members’ adherence
• Execute client status meetings and prepare all meeting materials and follow‑up items (agendas, notes, etc.)
• Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary
• Provide final approval on all deliverables to ensure strategic objectives are met
• Develop and communicate status reports with management and the client, monitor project and team results against client expectations
• Monitor and manage project‑related risks and issues in partnership with the project manager; resolve and elevate risks and issues to the client when needed

• Our Company values – Best Together, Impact‑Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self‑starter, able to work independently and under tight deadlines.
• You speak social media: X, Facebook, Instagram, Linked In, Snapchat, You Tube, Pinterest, you name it. You have an in‑depth knowledge of today’s top social platforms.

• BA/BS or equivalent required
• 3‑4 years of team leadership experience required
• 3‑4 years of client/customer management experience required
• 2+ years in pharmaceutical sales/marketing preferred
• 2+ years’ experience in strategic planning preferred
• Leadership experience in a corporate, marketing, or life sciences environment preferred
• Project management experience preferred