Director, Strategic Engagement, Life Sciences

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem — including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Dataventers are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Datavant is a data collaboration company for healthcare whose products and solutions enable organizations to move and connect data securely. We protect, connect, and deliver the world’s health data to power better decisions and advance human health. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 300+ real-world data partners.

We are looking for an experienced team lead who thrives in a fast‑paced environment. Strategic Engagement is the value engine of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives—maximizing value, accelerating time to patient and business impact, and fostering long‑term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers.

This role includes responsibilities for commercial outcomes (e.g., value realization, customer satisfaction, renewals, etc.), post‑sale activities (e.g., delivery, adoption, advocacy, retention, etc.), and people management and development (career coaching, performance management, etc.).

• Lead a team of 4–5 strategic engagement leads and manage 1–2 accounts as a player‑coach.
• Operate as an effective scaler, providing real‑time support to your direct reports for their account portfolios and providing coaching and career development.
• Lead business‑relevant functional projects that enable growth and scalability.
• Serve as a consultative, strategic advisor, enabling client success and end‑to‑end acceleration of value within your portfolio.
• Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals.
• Excel in advanced program management and decision‑making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to elevate complex edge cases effectively.
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
• Thrive in a fast‑paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business.
• Work effectively with your cross‑functional partners—surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
• Take a self‑service‑first approach to problem solving and navigating questions internally and externally.
• Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work.
• Help create a company‑wide culture of customer‑centricity.

• 8+ years experience in healthcare technology and customer‑facing roles (required).
• 4+ years experience with the pharmaceutical industry (preferred).
• Proven ability to build deep, trust‑based relationships with customer stakeholders.
• Seasoned strategic program and project manager focused on connect‑the‑dots thinking that puts client value at the center of everything.
• Skilled at expanding relationships beyond direct contacts through rapport‑building.
• Demonstrated ownership of complex, high‑value customer accounts.
• Strategic thinker who connects cross‑customer trends to shape value…