Operations Manager

We’re building a world of health around every individual – shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

The Operations Manager is a member of the Store Management team, and under the supervision of the Store Manager, will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. The role drives store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with action plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

• Experience as a retail manager or supervisor.

High School Diploma or equivalent preferred but not required.

40

Full time

Typical pay range: $18.00 - $28.00 per hour.

This full‑time position is eligible for a comprehensive benefits package designed to support physical, emotional, and financial well‑being of colleagues and their families.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.