Director of Operations ROCK Community Center Youth & Children

Overview

Essential Duties & Responsibilities

Description

Position Title:

RCCYC Director of Operations
Department: JEWEL Human Services

Reports To:

Executive Director of Administration
Direct Reports:
Administrative Coordinator, Kitchen Manager, Transportation Liaison
Position Type:
Regular Full-Time
FLSA Status:
Exempt
Date:
September 12, 2025

OUR MISSION
The ROCK Community Center for Youth & Children (RCCYC) champions the development of healthy, whole, and resilient youth and children in Arlington Woods and beyond. The Center provides safe, accessible, high-quality, holistic programs and support services for K–12 youth and their families, spanning education, recreation, leadership, and enrichment.

YOUR ROLE IN OUR MISSION
The Director of Operations ensures that the day-to-day administrative, logistical, and support functions of RCCYC run smoothly so staff, volunteers, and youth can thrive in a safe, well-managed environment.

This role manages registration, attendance, food service coordination, transportation liaison activities, supply/inventory control, scheduling, and compliance reporting. Additionally, the Director of Operations manages operational budget lines (supplies, snacks/meals, transportation, and administrative systems) and provides regular financial updates to the Center Director, who holds overall responsibility for RCCYC’s budget and grant compliance.

• Administrative & Enrollment Management
  • Oversee youth registration, enrollment, and renewal processes; maintain accurate records and databases.
  • Manage daily attendance tracking and ensure accurate reporting.
  • Ensure compliance with confidentiality, licensing, and funder requirements for documentation.
• Daily Operations & Logistics
  • Coordinate transportation logistics, including IPS bussing and parent/guardian pick-up protocols.
  • Oversee snack/meal service in collaboration with the Kitchen Manager.
  • Maintain inventory of supplies; manage ordering and distribution.
  • Backup for CACFP reporting and compliance working directly with the Kitchen Manager.
  • Ensure all classrooms and program spaces are ready for use each day.
• Staff Scheduling & Support
  • Develop and manage daily/weekly staff schedules in collaboration with the Center Director and Director of Programs.
  • Track staff time, coverage needs, and substitute arrangements.
  • Support incident documentation and ensure compliance with RCCYC and ESC policies.
• Budget & Financial Stewardship
  • Manage operational budget lines (supplies, food/snacks, transportation, administrative systems).
  • Monitor daily/weekly expenditures to ensure alignment with approved budgets.
  • Review monthly financial statements with the Center Director.
  • Collaborate with the Center Director to plan and adjust budget allocations as needed.
• Safety & Compliance Support
  • Partner with ESC’s central Facilities and Security teams to ensure a safe, welcoming environment.
  • Maintain compliance with youth protection, health, and safety policies in all operational areas.
  • Conduct operational checks to identify and resolve risks before they impact programming.
• Reporting & Accountability
  • Provide the Center Director with operational reports (attendance, incidents, meal counts, transportation).
  • Contribute data for grant reporting, compliance audits, and funder updates.
• Supervisory Responsibilities
  • Administrative Coordinator
  • Kitchen Manager
  • Transportation Liaison

Required

• Bachelor’s degree in business administration, nonprofit management, or related field—or equivalent operational leadership experience.
• 3+ years of experience in operations, administration, or logistics within a youth-serving or nonprofit environment.
• Demonstrated experience managing budgets or budget lines.
• Strong organizational, scheduling, and recordkeeping skills.
• Ability to work 100% onsite, 9 hours daily (8 hrs onsite + 1 hr lunch).

Preferred

• Experience with after school, community center, or youth-serving program operations.
• Familiarity with grant compliance and reporting.
• Bilingual skills a plus.

Certifications/Requirements

• CPR/First Aid (or attainable within 60 days).
• Mandated Reporter training.
• Background check clearance.

Competencies

• Operational Excellence – Manages logistics and processes to ensure…