CDL Field Manager

Position Summary

The Field Manager plays a crucial role in supporting the location employees with daily operations. This role will be tasked with ensuring that the responsibilities of all field employees throughout the assigned locations are being properly executed. Important functions include, but are not limited to, safety compliance, customer service, logistics coordination, inventory, and employee scheduling.

• Oversee daily operations of the propane distribution facility.
• In conjunction with Dispatcher, oversee delivery schedules and manage routing to ensure timely deliveries.
• Monitor and manage inventory levels, placing orders as needed.
• Ensure all equipment and vehicles are properly maintained and operational using Fleetio as required.
• Cross‑train in the service and delivery area to ensure timely response to general customer needs in propane and/or water where offered.
• Flexibility to work up to 60% in a functional delivery or service role.

• Ensure compliance with all federal, state, and local regulations related to propane handling and distribution.
• Implement and enforce safety protocols and procedures.
• Conduct regular safety meetings and training sessions for staff.
• Investigate and report any safety incidents or violations.
• Demonstrate responsibility regarding the care, condition, safe handling and securing of all company and customer equipment and property at all times.
• Maintain professionalism, integrity, security, image and confidentiality of information and records as required.

• Supervise, train, and evaluate facility staff, including drivers, technicians, and administrative personnel.
• Create and manage work schedules, ensuring adequate coverage for all shifts.
• Address and resolve employee issues and conflicts or questions as they arise.
• Promote a positive work environment and team morale.
• Take responsibility for the team regarding all aspects of daily tasks and actions.

• Handle customer inquiries, complaints, and service requests in a professional and timely manner.
• Ensure high levels of customer satisfaction through efficient service and communication.

• Assist in the development and management of the facility's budget with oversight from the Area Manager.
• Monitor expenses and ensure cost‑effective operations.
• Prepare and analyze operational reports, making recommendations for improvements.

• Manage logistics for the distribution of propane, including coordinating with suppliers and vendors in coordination with Dispatcher and corporate Supply Team.
• Ensure accurate record‑keeping of deliveries and inventory.

Required

Education:

High School Diploma / GED, bachelor’s degree in business management preferred.

Required

Work Experience:

• 3+ years of proven work experience in propane distribution or related field.
• Minimum 2 years in supervisory role.

Required Knowledge/Skills/Abilities:

• Microsoft Applications: basic to intermediate functionality (Word, Excel, Outlook).
• Good phone skills and computer literacy.
• Exceptional verbal and written communication skills.
• Ability to develop strong customer relationships and handle customer service issues effectively.
• Proficiency in logistics and inventory management.
• Knowledge of safety regulations and compliance standards.
• Strong leadership and management skills.
• Strong organizational skills and attention to detail.
• Good problem‑solving and decision‑making skills.
• Ability to work independently and effectively manage time.
• Commitment to customer service and safety.
• Must hold a CDL Class B and be able to travel locally.
• Attend all safety meetings, training and/or in‑services.
• Complete all PERC and other online training in a timely manner.
• Regular attendance at the worksite is required.

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

• This position requires working from an office/facility location environment; this…