Area Manager, Management Client Relationship Manager

Job Description

AECOM is actively seeking a creative, highly talented Area Manager with a focus on Environmental Site Assessment and Remediation. Area Managers are responsible for overseeing the performance of a group of major programs and/or projects to assure the achievement of internal and client-facing Key Performance Indicators (KPIs). The location of this position is open to AECOM offices within Ohio, Kentucky, Indiana, Illinois, and Missouri.

The successful candidate will be expected to also be involved in and execute billable work.

Responsibilities include:

Operations:

• Acts as a point of escalation for project issues and makes recommendations to improve performance. This may include addressing project resourcing gaps, supporting technical issues, resolving invoice and cash collection challenges, addressing subconsultant and vendor concerns.
• In support of business leadership, drives monthly, quarterly, and annual performance related to financial forecasting (Pro Forma, Path to Plan, Annual Plan).
• Works alongside business leadership to drive strong working capital performance within the department by actively monitoring cash flow (Unbilled, Billed AR, and DSO).
• Drives consistent project management practices and procedures in alignment with AECOM Project Delivery System (PDS) and Quality Management System (QMS) requirements.
• Ensures accuracy of department Workload Planning Tool status.
• Maintains departmental compliance with West Region Environment Pricing guidance and Delegation of Authority (DOA) risk approval framework.
• Supports maintaining the accuracy of the department’s Salesforce pipeline data and associated Detailed Forecast data and output reports.

Project Delivery:

• Drive program performance to meet and/or exceed client satisfaction and KPIs.
• Understands and drives business performance and the attainment and exceedance of internal KPIs.
• Interacts with business leadership on governance & risk issues to ensure risk management triggers are identified and addressed proactively.
• Develops and formulates solutions to client problems/issues.
• Participates in project reviews of major program/project dashboards/deep dives to identify issues and improve performance.
• Works to drive faster adoption of digital tools.
• Actively integrates international Enterprise Capabilities into project delivery to meet business targets and works with business leadership to manage transitions.
• Continually develops ideas for program and process improvement.
• Is directly engaged and manages high‑quality client projects.

People:

• Actively shares people management responsibilities for approximately 125 department staff overall.
• Builds, maintains, and facilitates trusting relationships with key contacts across the depth and breadth of a diverse, multi‑sector client portfolio.
• Serves as a focal point for major issue resolution and provides rapid follow‑up to address concerns.
• Participates in feedback for Project Managers to assure client satisfaction and long‑term growth.
• Develops and implements succession plans for the team and advises on the recruiting of key people to serve client needs.
• Assures project delivery employees are trained and mentored with a long‑term goal of training new project managers.
• Coaches project managers and team members on understanding business performance and internal KPIs; implements processes with Project Managers.
• Evaluates individual performance of project managers within the department.

Business Development:

• Works collaboratively with Client Account Manager(s), Practice Area Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success of their respective client program.
• Develop budgets that allow for business development portfolio management, tracking & optimizing wins and bookings, and project oversight.
• Leads capture strategies for key pursuits and major projects within the department, ensure those strategies yield high capture rates, and grows the business and relevant technical capabilities.

Minimum Qualifications:

• Bachelor's degree and 8+ years of relevant experience or demonstrated equivalency of experience and/or education.
• This position may be subject to a…