Process Excellence Manager

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Position:Process Excellence Manager

Location: Indianapolis, IN

Job :939

# of Openings:1

Department:
Integration

Ryan Fire protection is a growing, people-first organization built on safety, service, and doing the right thing. As we expand through strategic acquisitions and continue developing our branch network, maintaining operational consistency across every location is central to how we serve our customers and support our teams.

The Process Excellence Manager is a newly created role at the heart of that effort. Reporting directly to the EVP of Integration, this person will build and govern Ryan's company-wide SOP framework, establishing the standards, workflows, and governance structures that keep every branch, team, and newly integrated company operating from the same playbook. You’ll work at the intersection of operations, systems, and continuous improvement, partnering closely with our Directors of Integration, Branch Leadership, Learning & Development, and Quality.

This is a build role. If you're energized by creating structure where it's needed, influencing across teams without direct authority, and seeing your work show up in how a company actually operates day to day, this is a strong fit. Ryan Fire protection is a growing, people-first organization built on safety, service, and doing the right thing. As we expand through strategic acquisitions and continue developing our branch network, maintaining operational consistency across every location is central to how we serve our customers and support our teams.

The Process Excellence Manager is a newly created role at the heart of that effort. Reporting directly to the EVP of Integration, this person will build and govern Ryan's company-wide SOP framework, establishing the standards, workflows, and governance structures that keep every branch, team, and newly integrated company operating from the same playbook. You’ll work at the intersection of operations, systems, and continuous improvement, partnering closely with our Directors of Integration, Branch Leadership, Learning & Development, and Quality.

• Own the company-wide SOP library; creation, version-control, publish, and maintain process documentation across all functional areas and branches.
• Build and manage the 'SOP for SOP': the governing framework for how SOPs are requested, drafted, reviewed, approved, and revised. This is the standard everything else is built on.
• Ensure stakeholder review gates are built into every SOP creation and revision so that process changes are coordinated across the teams they affect.
• Partner with L&D to structure SOPs for training delivery, and route compliance-sensitive SOPs through the Quality team for review and approval before publication.

• Lead process discovery at newly acquired companies assessing current workflows, systems, staffing models, and operational practices before integration begins.
• Identify which acquired processes should be adopted into the Ryan standard, which should be replaced, and which require a phased transition, accounting for regional or division level nuances where they exist.
• Build integration sequencing plans that define what to align, in what order, and on what timeline, balancing business continuity with the pace of integration.

• Own and continuously improve Ryan's integration playbook; the governing document for how we onboard and integrate acquired companies across every functional area.
• Incorporate lessons from each completed integration, ensuring the playbook reflects real experience and improves with…