Branch Manager

Responsibilities

• Create and lead a team to:
  • Develop and execute Strategic plans.
  • Increase top line revenue and margin contribution.
  • Build Invisible Fence® Brand value in the market.
  • Work effectively with department team members.
  • Deploy a strong sense of continuous improvement for our processes.
• Recruit and develop a team to accomplish all objectives and goals.
• Typically leads 7-20 direct reports.
• Facilitate annual and mid-year performance reviews to develop and coach staff.
• With Assistant OM and other Leads, plan a ride along for each teammate quarterly to review performance.
• Hold teammates accountable for performance and metrics.
• Facilitate recurring training for teammates.
• Lead team meetings each week.
• Full P&L responsibility including meeting contribution, margin, and revenue goals for the company owned dealerships (CODs).
• Monitor Inventory and quarterly scans with Assistant OM.
• Lead dedicated technicians and trainers to grow the market while maintaining high levels of profitability.
• Collaborate with the leadership team to formalize national training materials for each employee function and facilitate training programs in your markets.
• Collaborate with the Area Manager and Regional Director to identify and execute projects and programs that ensure long-term mutual growth and benefit.
• Collaborate with the Manager of Local Outreach & Market Engagement with local marketing events.
• Understand customer base, competition, and market dynamics.
• Exceed standard customer satisfaction levels.
• Be an Ambassador of Invisible Fence® Brand.
• Manage the vehicle fleet and field equipment to maintain maintenance schedules and equipment.
• Extensive knowledge in all four disciplines; installation/service, training, marketing, and sales.
• Support and impact the schedule as needed; installation/service, training, or sales; work with Field Service team.
• Other duties as assigned.

• Bachelor’s degree is preferred.
• 5-8 years of experience in leading teams.
• Strong leadership and financial planning skills.
• Solid strategic thinker who can motivate a team to execute a plan.
• Results oriented with a strong sense of ownership.

• Spending authority as per approved in annual budget, reviewed quarterly.
• Meet the budget and plan as submitted to the VP of Sales and Operations.
• Must comply with RSC procedures, rules, and corporate policies.
• Comply with national pricing and discounts set by leadership team.

• Consistently sets high standards upon his/her team to develop and enhance key performance.
• Personally responsible for customer engagement and NPS scores.
• Reports directly to Area Manager.
• Holds strong relationships with IT, customer call center, pet consultants, field services, and operations within PSB.