Area Manager Field Service

Analogic's Aviation Security business is seeking a driven and results-oriented Area Manager Field Service to lead a regional Field Service organization supporting our aviation security customers. The Area Manager is responsible for the development, management, and coordination of service activities within the assigned region to achieve operational excellence, customer satisfaction, quality, revenue growth, and profitability objectives.
Preferred location is either Nashville, TN or Indianapolis, IN.

This role combines strategic leadership, operational management, customer engagement, and talent development. The ideal candidate is a hands-on leader who excels at building high-performing teams, developing talent, driving continuous improvement, and delivering exceptional customer experiences in a fast-paced field service environment.

• Lead, coach, and develop Area Supervisors, Leads, Field Service Technicians, and other service personnel within the assigned region.
• Build and maintain a high-performing team focused on customer service, accountability, safety, and operational excellence.
• Recruit, onboard, coach, mentor, and develop employees to support both individual career growth and organizational success.
• Conduct performance evaluations, provide ongoing feedback, and implement development plans to enhance team performance.
• Foster a culture of engagement, collaboration, continuous improvement, and customer focus.

• Manage day-to-day field service operations across the assigned territory.
• Monitor and analyze key performance indicators to measure team effectiveness, operational efficiency, service quality, customer satisfaction, and financial performance.
• Ensure individuals and teams consistently achieve or exceed operational goals and performance metrics, including quality, reliability, productivity, efficiency, inventory management, cost control, revenue growth, and service delivery.
• Identify opportunities to improve service processes, resource utilization, and operational effectiveness.
• Develop and manage technician coverage schedules to support service levels, response times, and operational performance objectives.
• Support a 24/7 customer environment and provide occasional after-hours support for critical customer or operational issues.

• Develop and execute regional service strategies that improve customer satisfaction, productivity, profitability, and overall service performance.
• Lead the resolution of escalated customer issues and complex product challenges through a consultative and customer-focused approach.
• Build strong relationships with customers and key stakeholders through both virtual and in-person meetings, site visits, and business reviews.
• Drive a culture focused on responsiveness, integrity, teamwork, and delivering exceptional customer experiences.
• Partner with internal teams and authorized service providers to ensure consistent service delivery and customer support.

• Ensure compliance with all regulatory, quality, legal, corporate, safety, and human resources policies and procedures.
• Manage workforce scheduling, resource planning, and service coverage within the assigned region.
• Utilize business systems and reporting tools to drive operational visibility and decision-making.
• Partner with other Area Managers and Field Service leadership to support the strategic direction and growth of the Security Service business.

• Minimum of 5 years of experience in people leadership, service management, operations, or a related field.
• Proven experience leading and developing customer-facing service teams.
• Demonstrated ability to drive operational improvements and achieve business objectives through effective leadership.
• Experience utilizing ERP, CRM, and Field Service Management systems such as SAP, Salesforce, Service Max, or equivalent platforms.
• Strong analytical skills with the ability to interpret performance metrics and implement process improvements.
• Excellent communication, leadership, coaching, and relationship-building skills.
• Demonstrated ability…