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Onsite Call Center Leader — Topeka SLA & Quality
Job in
Topeka, Lagrange County, Indiana, 46571, USA
Listed on 2026-08-21
Listing for:
Maximus
Full Time
position Listed on 2026-08-21
Job specializations:
-
Management
Change Management
Job Description & How to Apply Below
Maximus is seeking a senior call center operations leader to oversee daily performance, KPIs, and staffing for all channels in Topeka, KS. You will drive quality, training, and policy adherence while guiding staff through complex escalations and improving processes.
The role requires a bachelor’s degree and 5+ years in government or Medicaid contact centers, with strong leadership and omnichannel management skills.
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