Facilities Manager

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

To oversee and manage all facilities operations across multiple locations within a defined geographical area. The Area Facilities Manager ensures buildings and services are safe, compliant, cost-effective, and support the client’s core business operations.

• Supervise hard and soft services, including MEP systems, HVAC, cleaning, landscaping, pest control, and waste management, security, catering, etc.
• Ensure preventive and corrective maintenance schedules are effectively executed.
• Coordinate with technical teams to address breakdowns and emergencies.

• Prepare and manage budgets for each site.
• Control operational costs and identify cost‑saving opportunities.
• Review and approve maintenance and service invoices.

• Ensure compliance with local laws, regulations, health & safety standards.
• Conduct regular site inspections and audits.
• Follow up on corrective actions for non‑compliance or safety incidents.

• Oversee third‑party service providers and contractors.
• Manage service contracts and evaluate vendor performance.
• Enforce SLA and KPI compliance.

• Conduct regular site visits and inspections.
• Maintain facility condition reports and performance dashboards.
• Act as the main point of contact for site‑related escalations.

• Maintain strong communication with clients, landlords, and internal teams.
• Address client requests and resolve service issues promptly.
• Prepare and present monthly reports to stakeholders.

• Implement best practices and innovations in facilities operations.
• Lead energy efficiency and sustainability initiatives across sites.
• Train site teams and develop SOPs.

• Stay abreast of changes taking place in the mortgage servicing industry and help management assimilate such changes into its business model
• Operationally focus on providing appropriate options for borrowers, including repayment plans, special forbearance, modifications, short sales and/or foreclosure across two sites, the strategic direction for daily operations to process customer requests and confirm the team is responding to customer and other third‑party inquiries
• Ensure that the team is researching, preparing and/or procuring documentation or analyzing requests in a timely manner in accordance with established guidelines to determine the appropriate courses of action
• Align with external business partners to certify results and reporting comply with expectations and business requirements
• Drive continuous improvement through best practices and will capitalize on key market opportunities, ensuring that resources are wisely leveraged to maximize shareholder return
• Ensure that appropriate risk management processes are in place and that a culture of compliance with company policies is embedded in the organization
• Serve as a mentor to direct reports and be a champion of talent development within the Mortgage Servicing department
• Grow and sustain operational effectiveness by achieving monthly and annual
• Develop talent through coaching, mentoring and cross‑functional training of
• Liaise closely with other functions like Finance, Legal, marketing and communications to enable a comprehensive view of workforce…