VP of Administration

Alta is seeking a Vice President of Administration to run the organization at enterprise scale. The VP of Administration holds full accountability for all administrative and operational functions of Alta Services — coordinating people, process, technology, and compliance across multiple work streams simultaneously.

• Lead all administrative and operational functions of Alta Services, including Call Center, Policy Processing, Mailroom, Agency, and Claims.
• Set and hold performance standards for operational teams: service levels, quality metrics, throughput targets, and escalation protocols.
• Own the operating budget for all functions in scope; produce regular variance analysis and financial reporting to executive leadership.
• Identify and eliminate operational waste; build standardized processes that scale with business growth without proportional headcount growth.
• Ensure regulatory and compliance standards are maintained across all states in which Alta Services operates, in coordination with the Compliance and Legal functions.

• Produce and deliver clear, audience‑calibrated communications — from executive‑level status reporting and board‑ready updates to front‑line team briefings.
• Represent Alta Services operations in interactions with the AM Best rating process, regulatory examinations, and external audits.
• Build a culture of transparency within the operations team — surface problems early, communicate decisions clearly, and close the loop consistently.
• Partner with HR and executive leadership on organizational communications, including employee notifications, retention messaging, and change timelines.

• Assess all inherited processes against enterprise standards and redesign where needed — eliminating redundancy, formalizing controls, and creating documented, repeatable workflows.
• Implement operational metrics and dashboards that give leadership real‑time visibility into performance, backlog, and risk.
• Build a continuous improvement culture within the team: structured problem identification, root cause analysis, and solution implementation cadence.
• Evaluate and manage vendor relationships supporting operations; negotiate service levels and hold partners accountable to defined standards.
• Develop the organizational structure, role clarity, and talent development framework needed to support Alta Services at two to three times current operational volume.
• Lead enterprise‑scale change initiatives — consolidations, integrations, and system transitions — including master scheduling, multi-workstream coordination across Legal/Compliance, HR, IT, and Claims, and post‑implementation stabilization against defined success criteria.

• 10+ years of progressive operations or administrative leadership, with at least 3 years at the VP or equivalent level.
• Demonstrated experience leading a large‑scale operational migration, consolidation, or integration — including people transitions, system cutovers, and multi‑state regulatory compliance.
• Insurance industry background required; familiarity with life, health, and/or annuity product lines strongly preferred.
• Exceptional communication skills — written and verbal — with a demonstrated ability to communicate complex operational situations clearly at all organizational levels, including executive and board.
• Strong financial acumen: ability to read, manage, and report on operational budgets and cost‑benefit analysis.
• Track record of building and improving operational processes in environments undergoing significant change.
• Ability to operate in a fast‑paced, high‑accountability environment with limited ambiguity tolerance.

• Experience leading multi‑workstream programs involving IT, HR, Claims, Finance, and Call Center simultaneously.
• Familiarity with Claims administration, including adjuster licensing requirements across multiple states.
• Experience building or rebuilding an operations function post‑acquisition or post‑consolidation.
• Bachelor's degree required

#Alta