Executive Head of Coaching & Programming

Executive Head of Coaching and Programming Department

DSOA, Arts Portfolio (Product & Strategy)

VP-Product & Strategy, Arts

Austin, TX or Indianapolis, IN - Hybrid

At Together Work , we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision,and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect team members to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems.

Hard workis the norm, not for recognition, but for the greater good of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent.

• Oversee the member subject matter experts across onboarding, renewals, and curriculum, aligning their work to a consistent Inner Circle standard.

• Own end-to-end coach recruiting: sourcing, interviewing, and onboarding new coaches and mentors.
• Define clear role expectations, standards, and coaching guidelines so every Inner Circle member receives a dependable experience.

• Build and run a coaching-call quality assurance process, including a scoring rubric, spot audits, and structured coach feedback loops.
• Observe, evaluate, and develop coaches, providing feedback that continuously raises the bar.
• Identify and resolve underperformance in the coach roster, up to and including offboarding coaches who do not meet the quality bar, and recognize andretaintop talent.

• Set coaching and programming standards in partnership with the broader teamand the Mentor and Coach network, translating them into curriculum direction.
• Anchor coaching and curriculum inreal business growth - ensuring Inner Circle members get concrete guidance on enrollment, revenue, and profitability, not just craft, so the program measurably helps them grow their studios.
• Maintain coaching resources, playbooks, and best practices.

• Track coaching metrics such as utilization, quality, coach retention, and member satisfaction tied to coaching.
• Translate coaching data and member feedback into recommendations that improve the program.
• Report regularly on coaching program health and outcomes to Together
  
  Work leadership.

• Use AI tools to streamline recruiting, quality review, and reporting workflows.
• Identifyautomation or process improvements that accelerate execution.
• Champion operational excellence and continuous improvement across the coaching function.

• 5+ years managing a coaching, training, or membership-services team, ideally in a subscription, membership, or franchise-style business.
• Hands‑on experience growing a business - either running your own or heavily advising, coaching, or consulting owners through growth - so you can credibly set the bar for how coaches help members build profitable, sustainable studios.
• Track record building or overhauling a quality assurance or performance-scoring process from scratch.
• Experience designing compensation structures, or close partnership with People or Finance on comp design.
• Comfortable evaluating recorded or live calls against a rubric and giving direct,…