General Manager

Position Summary
The General Manager is responsible for the overall leadership, performance, and growth of the Indianapolis Distribution Center, with accountability for sales, profitability, market share, operational excellence, and customer and team member satisfaction. The General Manager is committed to providing excellent customer service to both internal and external customers while maintaining strict confidentiality with all team members and serving as an ambassador of our culture.

Position Summary
The General Manager is responsible for the overall leadership, performance, and growth of the Indianapolis Distribution Center, with accountability for sales, profitability, market share, operational excellence, and customer and team member satisfaction. The General Manager is committed to providing excellent customer service to both internal and external customers while maintaining strict confidentiality with all team members and serving as an ambassador of our culture.

• Provides strategic and operational leadership for the Indianapolis Distribution Center, establishing priorities and driving solutions that support the facility’s short- and long-term success.
• Assumes overall accountability for distribution center performance, including safety, service, productivity, inventory, labor, operational efficiency, financial results, and team performance.
• Leads, coaches, mentors, and develops distribution center managers, building leadership capability and holding leaders accountable for the performance of their respective areas.
• Provides leadership and oversight of warehouse operations, dispatch, counter sales, and other functions assigned to the distribution center.
• Maintains direct responsibility for the distribution center’s P&L and budget, regularly reviewing financial performance, identifying opportunities, and partnering with the CFO and VP of Operations on business results and priorities.
• Evaluates company and distribution center metrics and trends to identify opportunities, solve problems, improve operational efficiency, and drive continuous improvement.
• Collaborates with inside and outside sales teams to understand customer needs, strengthen relationships, support business growth, and ensure operational capabilities align with customer expectations.
• Develops and maintains relationships with customers, vendors, and other business partners to strengthen partnerships, understand customer and market needs, stay informed of industry best practices, and identify opportunities for growth and improvement.
• Ensures clear and timely communication of organizational priorities, operational goals, performance expectations, milestones, and key business updates, creating alignment and accountability throughout the distribution center.
• Develops and executes plans to support the continued growth and scalability of the distribution center, anticipating future needs related to staffing, leadership, capacity, processes, equipment, technology, and infrastructure.
• Establishes clear expectations and holds leaders and team members accountable for behaviors, actions, performance, and results through consistent communication, coaching, and follow-up.
• Delegates responsibilities and decision-making appropriately, providing coaching, development opportunities, and meaningful goals that strengthen leadership capability and prepare talent for future responsibilities.
• Identifies, develops, and utilizes available resources—including people, processes, technology, tools, and cross-functional partnerships to achieve business objectives.
• Conducts timely, objective, and meaningful performance and compensation reviews for direct reports and participates in other team member reviews as appropriate.
• Creates an…