Domestic Dispatch

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HQ, INDIANAPOLIS, IN, US

3 days ago Requisition

The Domestic Operations Dispatcher contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by assisting customers to control their flow of supply chain raw materials, works-in-progress,and finished goods, and ensuring customers’ pickups and deliveries are completed as required with no damage. The Operations Dispatcher is ultimately responsible for the outcome of customer shipments,i.e. meeting customer expectations of pick up, delivery, and pricing.

Activities can include front-line support,daily compliance tendering, negotiating carrier rates, understanding customers’rate contracts, rating shipments with agreed-to-tariffs, ensuring customercontract rates are correctly applied, and obtaining proofs of delivery. Activities as well as work hours may fluctuate in response to daily demands and the needs of the department. A Dispatcher may be responsible for any orall of these activities depending on previous experience and/or performance inthe department.

Based on experience and competency, aDispatcher may be assigned a “lead” role in handling one or more accounts.

Ensure customers’shipmentsmeetpickupanddeliveryexpectationsaccordingtocustomerrequirements without damage:

• Assigncarrierstoconveyfreightasrequiredbythecustomer.
• Troubleshootandresolveproblemswithshipments.
• Respond to e-mails and voice mails on a timely basis.

Managetherelationshipwithcarrierstoensurethemosteffectiveandefficientdeliveryofcustomer goods:

• Ensuretheselectedcarriersareoperatingincompliance,addressandresolveissues.
• Negotiateratesorspotquotewithcarriers.
• Negotiateandresolveproblemswithcarriers.
• Ensurethatchargesfromcarriersarecorrectandrateshipmentswithagreed-upontariff.
• Ensure that carriers are adhering to the customers’ corporate quality procedures.
• Ensure that federal and state safety and security requirements are met and regulations followed through the process of the shipments

Establishandpromoteapositiverelationshipwithcustomersand Langhamsalesstaff:

• Communicate Langhampoliciesandphilosophiestogainmutualunderstandingofexpectations.
• Collaborate with the Langham sales department to communicate status of their customers’ shipments to create a message of seamless service.
• Proactively communicate with the Langham sales department any potential sales leads or problems or issues that arise that could impact the sales relationship.
• Assist other Dispatchers and CSR’s in the Operations Department with troubleshooting and resolving problems with carriers and/or customers.
• Be available for on-call duties on a rotating basis.
• Establish and promote positive communication within Langham internal departments to increase collaboration and reduce inefficiencies. Respond to e-mails and voice mails in a timely manner.
• Ensure all internal activities performed adhere to Langham quality and process procedures.

• Demonstrates effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).
• Demonstrates effective verbal, written, and interpersonal skills.
• Demonstrates customer service orientation.
• Abletoread,interpret,anduseformsandothervisualinstructionsinordertoperformrequiredwork. Proactive in anticipating and alerting others to problems with projects or processes.
• Highlevelofdetailorientationandaccuracy. Takes initiative and needs little supervision.
• Able to prioritize, organize tasks and time, and…