Fire Service Supervisor

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Johnson Controls is a global leader focused on smart, healthy, and sustainable buildings. In this role, you will help deliver reliable fire service solutions, strengthen customer relationships, and support a team committed to safety, quality, and operational excellence across the Indianapolis, IN area.

We are seeking a motivated Fire Service Supervisor to lead a field team of service technicians delivering timely, high-quality service to customers. This role combines people leadership, scheduling and dispatch support, customer engagement, and operational oversight to help drive service performance, service revenue growth, and a strong safety culture.

• Lead, coach, and develop a team of field service technicians through goal setting, regular 1:1s, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls to support on-time arrival and first-time fix performance in partnership with service coordinators and schedulers.
• Build strong customer relationships, respond to service needs, and identify opportunities to grow service business.
• Promote a strong safety culture through safety training, job hazard analysis, incident investigation, and adherence to company policies.
• Monitor service metrics such as response time, first-time fix rate, backlog, and on-time completion, then implement continuous improvement actions.
• Ensure the accuracy and quality of service documentation, work orders, and reporting, including parts usage and warranty alignment.
• Manage resources to improve efficiency, reduce costs, and support service profitability, including assistance with quoting and pricing as needed.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.
• Support hiring, onboarding, and development of technicians to build a strong talent pipeline.
• Maintain compliance with company, regulatory, and environmental standards while supporting service delivery across the Louisville area.

• Own service outcomes with accountability, safety, and integrity while setting clear expectations for your team and following through on commitments.
• Stay close to the work and remove obstacles for customers by actively planning routes, balancing workloads, and supporting technicians in the field.
• Use performance data and honest feedback to improve every day, turning service metrics and job findings into practical actions.
• Win as one teamby partnering closely with coordinators, sales, installation, engineering, operations, and technicians to solve problems quickly.
• Spend time in the field with customer sites, service locations, and plants to reinforce standards, coach performance, and support audits.
• Use scheduling systems, reporting tools, and basic analytics to track workload, productivity, and service outcomes.
• Lead with a customer-focused mindset that balances quality, responsiveness, efficiency, and profitability.

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in field service, maintenance, or a related industry, or demonstrated leadership experience within a technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites across the Indianapolis, IN area.
• Ability to work in field environments including customer sites, plants, and service locations.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, climbing, and…