Program Service Manager

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Full Time Indianapolis, IN, US 1 Attachments

Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response.

Position Purpose of The Program Service Manager:

The Programs Service Manager is responsible for Network activity including, but not limited to, customer service, community outreach, relationship building, training assistance, and network standards reviews of assigned Gleaners’ Partners within their territory. The Programs Service Manager is responsible for ensuring compliance with Feeding America, government regulations, and health codes as well as all donor/grant requirements. All responsibilities and duties will further Gleaners’ mission to be a leader in the fight against hunger.

• Company paid vision, long-term disability, $50,000 life AD&D
• Paid Life and Long-Term Disability Insurance
• Maternal, parental & caregiver leave
• On-site Gym
• Wellness programs
• 403(b) Plan with up to 4% match
• Monthly attendance bonus
• Earn up to 10% incentive pay
• Apparel allowance

Essential Functions of The Program Service Manager:

• Manage Gleaners’ hunger relief distribution activity for assigned Programs (Gleaners2
  
  Go, Drive & Dish, Home Delivery, etc.) within a specific territory of Gleaners’ service area.
• Serve as primary point of contact for all assigned Partners to ensure the highest level of customer service.
• Work as a liaison between the assigned Partners and other internal departments.
• Work collaboratively across departments in Gleaners organization to ensure the achievement of operational efficiencies.
• Manage and ensure compliance with all Feeding America requirements, Gleaners and government regulations (TEFAP) and local health codes where applicable through monitoring visits and inspections with proper tracking and documentation, including site compliance.
• Expand and leverage community partnerships within assigned territory to recruit new and/or enhance current Programs distribution sites, with regard to storage capacity, volunteers, leadership development, or other needs as identified.
• Provide guidance on any hunger relief efforts in assigned territory in collaboration with internal and external partners to strengthen the existing network.
• Collaborate with Advancement & Finance Departments in Fund Raising Efforts and Grant Management.
• Ensure that all Programs Standard Operating Procedures (SOPs) and other documentation are regularly reviewed, updated, and shared as needed.
• Active participation in staff, departmental, board or board committee meetings as requested.
• Provide input for organizational communications, including story bank, newsletter, website content, etc.
• Provide information for Feeding America’s Network Activity Report, biennial audit, fiscal year end audit, and other reports as needed.
• Perform all other duties as assigned.

Education and/or Experience of The Program Service Manager:

• Bachelor’s Degree or equivalent experience.
• Work experience in related field.
• Food Safety and Handling Certified, or ability to be certified.

Other

Skills and Abilities

of The Program Service Manager:

• Excellent interpersonal, oral, written communication and presentation skills.
• Competent in Microsoft Excel, Word, Power Point, and Outlook.
• Ability to create, analyze and present/articulate reports…