Veteran Services Program Manager

Location:

Inte Care Administrative Offices, Indianapolis, Indiana

Reports to:

Veteran and Grant Services Director

Supervises:
Assigned SSVF program staff and/or contracted program teams as designated by the Veteran and Grant Services Director.

This is Full-Time, Salaried, Exempt, Staff Position

This is a middle management position with direct responsibilities key to the success of the Inte Care SSVF Program to ensure Veterans and their families obtain and maintain permanent housing. The Veteran Services Program Manager is responsible for training new team members and providing ongoing direction and assistance to SSVF staff.

The following responsibilities include, but are not limited to:

Program Management Assignment:
Veteran Services Program Managers share responsibility for the successful operation, performance, and compliance of the SSVF program. Individual Program Managers may be assigned a primary geographic, operational, or programmatic area of responsibility based on organizational needs. Assignments may include oversight of Indianapolis-based direct services, Balance of State operations, subcontractor or partner performance, statewide program implementation, or other designated program functions.

Regardless of primary assignment, Program Managers are expected to collaborate closely, maintain consistent program standards across all service areas, provide cross-coverage when needed, and support overall SSVF performance and grant compliance.

• Responsible for the evaluation, training, and oversight of subordinate positions.
• Supervise, mentor, and train SSVF staff, including onboarding new team members
• Provide one to one supervision to direct reports and document according to agency standards.
• Ensure all client enrollments, exits, and program activities comply with SSVF policies and standards
• Maintain confidentiality of all program participants
• Responsible for maintaining oversight of caseload trackers and workload weights to ensure accurate caseload management, appropriate staff capacity, and alignment with established productivity and performance expectations. Managers will routinely monitor caseload levels, address variances, and implement timely corrective actions to maintain operational efficiency and meet program targets.
• Responsible for approving all client exits completed by direct reports, ensuring documentation accuracy, policy compliance, and proper completion of the program exit checklist prior to final approval.
• Demonstrates and upholds Inte Care’s mission, values, and organizational culture in all interactions; serves as a professional role model for staff and partners.
• Assist with agenda development and presentation at agency and SSVF Team Meetings.
• Meet regularly with subcontractor teams and supervisors to review performance and provide guidance
• Manage submission and follow-up of corrective action plans as needed

• Assist Veteran and Grant Services Director with monitoring program performance and implement corrective solutions when metrics are not met.
• Assist the Veteran and Grant Services Director with incident, complaint, and critical reports
• Support development, updates, and implementation of program policies, procedures, and required documentation
• Ensure program databases and HMIS systems are accurate and up to date
• Coordinate with subcontractors, vendors, and partner organizations to enhance program outcomes

• Evaluate and maintain participant files, financial statements, and other required documentation
• Develop and implement forms, marketing materials, and program documents, updating as needed
• Assist with meeting agendas, presentations, and team…