AVP, Member

We are committed to creating a workplace that encourages equal opportunity and values the diversity each employee offers to our credit union. We foster development by offering interactive training and learning opportunities. We are committed to building a culture that is fun, flexible, and people-centered. Our goal is to provide a rich environment and nurture our employees' skills.

We are looking for individuals who want to help us maintain the status of a top-notch company. Come join our team!

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Position:AVP, Member Growth

Location: 7101

E. 56th Street

Indianapolis, IN

Job :199

# of Openings:1

POSITION SUMMARY
The Assistant Vice President of Member Growth is expected to embody our vision of inspiring financial wellness and delivering high-quality service to both internal and external members. This leader champions and promotes our core values to Care, Listen, Learn, Solve, and Act, while modeling our leadership commitment to being an intentional, aligned, and accountable team. Through this approach, the AVP Member Growth ensures clarity of purpose, alignment across the organization, and extreme ownership of outcomes.
The Assistant Vice President of Member Growth is responsible for leading the Credit Union's Health Savings Account (HSA) Sales and Implementation Team and the Inbound and Outbound Relationship Sales Team. This position develops and executes strategies to grow membership, deposits, lending, and HSA programs while delivering exceptional member experience. The AVP provides leadership, coaching, and performance management to ensure sales goals are achieved, implementation processes are executed efficiently, and member relationships are strengthened through proactive outreach and consultative financial solutions
ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Build, mentor, coach, and lead high-performing teams.
• Foster a culture of collaboration, innovation, accountability, and continuous improvement.
• Accountable for managing operating expenses within approved budgets, identifying opportunities for efficiency, and adjusting plans to meet organizational goals, while supporting strong financial performance.
• Lead the Relationship Team Manager and HSA team in achieving their individual and team goals.
• Accountable for achieving established production, growth, member engagement, and operational performance goals across assigned departments.
• Demonstrate comprehensive knowledge of all credit union products including deposit and lending products, services, and processes.
• Use strong interpersonal skills and influence to achieve sales goals. Overcomes objections with persuasion and persistence. Display confidence in presenting appropriate solutions to fit members’ needs.
• Monitor HSA portfolio performance, implementation metrics, sales activity, and client satisfaction, using data analytics to identify trends and drive continuous improvement.
• Develop and execute strategic initiatives to grow the Credit Union's Health Savings Account (HSA) portfolio through new employer partnerships, expanded member participation, and increased account utilization.
• Lead and oversee the HSA Sales and Implementation Team, providing coaching, performance management, and professional development to achieve production and service goals.
• Foster a culture of consultative sales, accountability, continuous improvement, and exceptional service within the HSA and Relationship team.
• Ensure compliance with all safety, security and compliance programs, including but not limited to BSA, AML, OFAC, security, and safety, exercising awareness regarding suspicious activity, money laundering or fraudulent behavior.
• Performs other duties as assigned.

• Bachelor’s…