Enterprise Program Manager; HLS

Enterprise Program Manager (HLS)

We are looking for a strategic, highly experienced Enterprise Program Manager with deep expertise in the Healthcare and Life Sciences (HLS) sector to champion our continued growth. In this role, you will be responsible for leading, overseeing, and ensuring the successful delivery of complex, multi-cloud Salesforce implementations at a massive, multi-million dollar enterprise scale for major healthcare providers, payers, pharmaceutical companies, and medical device manufacturers.

As a senior leader within the delivery team, you will align large-scale implementation strategies with our HLS clients' core business objectives—such as improving patient outcomes, optimizing care coordination, and enhancing provider experiences—while ensuring seamless adoption of Salesforce solutions across diverse, cross-functional clinical and operational departments. You will handle end-to-end governance, ensuring all solutions meet strict industry compliance, security, and data privacy standards.

• Strategic Client & Stakeholder Management
• Executive Partnership:
  Partner directly with Coastal Leadership to manage critical client relationships with Key HLS Stakeholders and Steering Committee Members.
• Relationship Ownership:
  Serve as the primary relationship owner for assigned enterprise HLS clients and programs.
• Operating Models:
  Establish and maintain robust engagement and operating models tailored to various stakeholder groups.
• Account Growth:
  Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs.
• Executive Reporting:
  Provide high-impact project and program updates to diverse stakeholders across multiple executive forums.
• Enterprise Program Delivery & Governance
• Multi-Cloud Ecosystems:
  Lead multiple complex work streams concurrently in a multi-cloud environment (e.g., Salesforce Health Cloud, Mule Soft integrations with EHR/EMR systems)..
• Delivery Planning:
  Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones.
• Cross-Project Dependencies:
  Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums.
• Risk & Issue Mitigation:
  Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery.
• Financial & Metric Accountability:
  Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion.
• Contractual Support:
  Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation .
• Team Leadership & Delivery Excellence
• Team Management:
  Direct and lead internal and client teams across the program, managing a headcount of 10+ team members, including other Project Managers.
• Mentorship:
  Provide real-time mentorship, guidance, and professional development to program team members and Project Managers.
• Agile Methodology:
  Guide delivery teams with estimation techniques, sprint planning, and performance tracking.
• Process Accountability:
  Hold project teams strictly accountable for adhering to company and Software Development Life Cycle (SDLC) procedures, methodologies, and tools.

• HLS Enterprise Leadership: 3+ years of experience working specifically as a Program Manager leading large-scale technology implementations within the Healthcare, Payer, Provider, or Life Sciences space.
• PMO Background: 10+ years of dedicated Project Management Office (PMO) experience.
• Consulting Expertise: 5+ years of experience within a professional consulting environment.
• Financial Scope:
  Proven competence managing large-scale programs budgeted at $2M+ annually.
• Salesforce & Health Tech Expertise:
  Hands-on experience overseeing Salesforce project implementations; deep understanding of Salesforce Health Cloud and integrations with healthcare ecosystems (HL7, FHIR standards, EHR/EMR systems) is highly preferred.
• Team Scale:
  Documented experience managing teams of 10+ members, including sub-project managers.
• Technical Literacy:
  Strong technical background encompassing software development, testing, automation, Dev Ops, CI/CD, and Quality Control processes.
• Strategic Leadership:
  Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership.
• Tools…