General Manager; Glendale Mall

Job Details

Job Location:

2747 E 62nd St - Indianapolis, IN 46220. Salary Range: $62,000.00 - $90,000.00.

• Responsible for creating, implementing and executing the overall business staff plan, ensuring proper staffing levels are maintained by each Department Manager to build sales. Ensures Department Managers are trained thoroughly to ensure only the highest quality team members are hired.
• Responsible for preparing the manager schedule to ensure proper business coverage according to the World Wide Wings Quality Manager Schedule Guidelines.
• Oversees the human resource management function, ensuring 100% compliance with all federal, state and local laws and regulations, company policies, guidelines and procedures.
• Ensures all employee benefits are communicated to all Department Managers, Restaurant Support Managers and Hourly Team Members.
• Provides performance feedback and recognition to all Assistant General Managers (if assigned), Department Managers, Restaurant Support Managers and Hourly Team Members on an ongoing and timely basis to include manager one‑on‑ones and performance reviews.
• Holds all Department Managers, Restaurant Support Managers and Hourly Team Members accountable for contributing to team and company objectives.
• Creates and maintains an open door policy with Department Managers, Restaurant Support Managers and Hourly Team Members allowing for open and honest communication, consistency of standards and appreciation for contributions and suggestions.
• Provides direction to all Managers, particularly Department Managers, for performance management of the team.
• Effectively trains and develops managers, with a particular focus on Department Managers and Managers in Training.
• Creates, delivers and follows up on Individual Development Plans for all managers. Creates, delivers and follows up on performance improvement action plans for managers when needed.
• Ensures any development plans for hourly Team Members are delivered effectively by Department Managers.
• Conducts informative, focused weekly manager meetings that include a written agenda.
• Models effective pre‑shift meetings; builds camaraderie; and solicits feedback. Ensures all managers are holding effective pre‑shift meetings.
• Ensures effective communication occurs to and amongst all Department Managers, Restaurant Support Managers and Hourly Team Members.
• Builds positive, professional relationships with all managers and team members, ensuring positive morale and providing a fun work environment.
• Follows up and ensures recognition and reward programs are in place in each department to recognize superior performance.
• Maintains/achieves all turnover and retention targets.
• Models exemplary leadership behaviors and skills and ensures all managers follow this lead.

• Ensures that all managers and Team Members are guest focused first, and display hospitality skills consistently, such as 100% manager table visits, big hellos and big goodbyes, etc.
• Responds to guest comments and criticism in a constructive, positive and timely manner, looking at such as an opportunity to build guest count. Educates and empowers Department Managers, Restaurant Support Managers and Team Members to act in a similar capacity.
• Actively looks for, identifies and implements techniques to attract new guests.
• Builds positive, professional relationships with members of businesses and other organizations in the community.
• Delivers superior GEM (Guest Loyalty Index) results through ensuring outstanding guest service and product quality at all times.
• Ensures proper staffing levels to provide superior guest service at all times.
• Ensures adherence to all management and team member training standards, ensuring all are properly trained to deliver outstanding…