Operations Supervisor, Patient Access Services​/Connections , RN

Operations Supervisor, Patient Access Services / Connections , RN

Q

Why Eskenazi Health?

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Employee Q&A

We asked Dawn, CEO
- Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

We asked Dawn, CEO
- Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Date: Sep 25, 2026

Location: Indianapolis, IN, US, 46202

Organization: HHC

Sub-Division:Hospital

Schedule
:

Full Time

Shift
:

Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

JOB SUMMARY:

The Operations Supervisor, Patient Access Services
- Connection, RN has 24-hour accountability with collaboration of the Operations Manager for the overall management and direction of all Connections’ platforms and departmental operations (includes, but are not limited to, clinical services, quality & regulatory readiness, financial and operational management, and the management/engagement of staff to achieve organizational goals). In collaboration with the Connections Manager, will also serve as a primary role in the facilitation and development of the department and all subsidiaries.

This role is responsible for ensuring that service delivery and integrated care is managed in an efficient and methodical manner, which supports cost savings while holding the needs of the patient population at a high priority. This position ensures efficient, effective, and standardized operations in scheduling, patient referrals, process management & improvement, quality performance, customer-centric focus, HR management, and demographics collection including insurance capture and verification.

This position develops and manages timelines, leads project planning, and coordinates deliverables in collaboration with external partners, while fostering a supportive environment for all staff. Proactively contributes to Eskenazi Health’s mission:
Advocate, Care, Teach, and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health’s values of Professionalism, Respect, Innovation, Development, and Excellence.

• Performs all necessary KRONOS payroll functions on time and ensures accurate timecards for all Connections’ staffing and acts as a secondary owner (behind Connections’ Manager)
• Contributes, prepares, and monitors the annual departmental operating budget, adherence to budget compliance, and implements direct expense reductions as necessary. This includes, but is not limited to, analyzing changes in production and developing action plans as required
• Provides business direction and constructive input to all aspects of departmental procedures, policies, and workflows used in practice to ensure adherence to departmental and organizational goals
• Assumes responsibility and ownership of escalated departmental related complaints associated with customer service accompanied by a full investigation and action plan if needed
• Active participant in Eskenazi Health interdisciplinary committees, task forces, and projects as required
• Monitors the success and efficiency of the Connections’ hospital activation and transfer system platform and ensures consistent collaboration among all associated stakeholders
• Interfaces with Eskenazi Health’s Information Services and…