VP of Property Operations

Description

Responsive Capital Ventures and Responsive Asset Management operate as one unified platform with a singular purpose: transforming the way people build and protect wealth through real estate.

We don’t view this as two separate companies. We operate as one business built on three core legs of the stool:

• Investments (RCV)
• Property Operations (RAM)
• Business Enablement (IT, HR, Marketing, and Finance)

This structure allows us to control the entire lifecycle from capital to execution to performance.

Today, that platform is backed by 50+ team members and ~$25M in annual revenue. More importantly, it’s built on a culture for people who want to do meaningful work at a high level.

On the investment side, Responsive Capital Ventures focuses on helping high earners convert active income into long-term, sustainable wealth through real estate. We take a disciplined approach to capital, risk, and execution. The goal isn’t just returns. It's consistency, protection, and long-term alignment.

On the operations side, Responsive Asset Management is where the business plan comes to life. This is boots-on-the-ground execution by driving occupancy, managing expenses, executing capex, and creating communities residents are proud to call home while protecting and growing the asset.

The third leg is Business Enablement, which is what keeps everything aligned and moving. IT, HR, Marketing, and Finance. This is the infrastructure that allows us to scale without breaking and maintain a consistent standard across the entire platform.

Most groups talk about being vertically integrated. We actually operate that way.

We don’t just deploy capital. We don’t just manage properties.

We build stability…one door at a time.

The Vice President of Property Operations is a Leadership Team seat on the unified RAM/RCV Accountability Chart, accountable for the Property Operations business unit P&L and for portfolio performance across all assets. The business unit includes four functions reporting into this seat:
Construction/Cap Ex, Maintenance, Portfolio Performance, and Resident Experience. The business unit P&L rolls up to the consolidated company P&L owned by the Integrator/COO.

Reporting to the Integrator/COO, the VP translates RAM and RCV’s Visions and Traction (V/TOs) into the Property Operations business unit — converting company-level strategy into the systems, teams, Scorecards, and Rocks that move NOI, asset value, and resident experience. The VP runs a healthy weekly Level 10 with their direct reports, owns the Scorecard for the business unit, and uses IDS to keep issues moving.

This is a strategic operator role — someone who can Lead, Manage, and hold Accountable (LMA) at scale while staying close enough to the work to know what’s actually happening on the ground. Above all, this seat is expected to embody and enforce the STABLE Core Values shared across RAM and RCV — not as posters on the wall, but as the standard every decision, hire, and conversation is held to.

STABLE is non-negotiable.

Every person at RAM and RCV is hired against these values, evaluated against these values, and — when necessary — exited against these values. As a Leadership Team seat, the VP of Property Operations is expected to live STABLE visibly, coach their team to it, and protect the standard across the entire business unit. A team member who consistently under performs against STABLE is in the wrong seat, regardless of results.

Show Up & Own It

We take full responsibility for our commitments. We show up prepared, engaged, and ready to deliver — no excuses, no shortcuts.

Take Action

We are a bias-toward-action team. We move with urgency, make decisions with confidence, and…