Client Success Manager

In a Nutshell

Valve+Meter is seeking a passionate, strategic, and relentlessly driven Client Success Manager to join our growing team. This is not a basic account management role. This is a client leadership role for someone who knows how to build trust, lead performance conversations, uncover growth opportunities, and ensure marketing investments produce measurable business outcomes.

At Valve+Meter, we believe marketing should be measured by the flow and cost of new business. The “valve” represents the rate of new business we help generate, and the “meter” represents the measurable results we deliver.

We believe great marketing should not be based on guesswork. It should be connected to strategy, accountability, and results.

The Client Success Manager is the bridge between client goals, strategy, and execution. You help clients feel heard, informed, challenged, and supported, guiding smarter decisions and investments that move their business forward.

You will own the health, growth, retention, and strategic direction of your client portfolio. This includes building strong relationships, leading meaningful performance conversations, identifying growth opportunities, and ensuring internal alignment around client goals. You will help clients understand not just what happened in their marketing performance, but why it happened, what it means, and what should happen next.

We’re hiring for mindset as much as experience. Our ideal Client Success Manager is:

• Growth‑Oriented & Coachable:
  Hungry to learn and improve, embraces feedback, and owns mistakes
• Team‑First:
  Prioritizes team over ego, supports and elevates others, and does what it takes to help the team win
• Scrappy & Resilient:
  Resourceful, driven, solution‑oriented, and pushes through challenges with a positive attitude
• Strategic & Analytical:
  Thinks long‑term and systematically, uses data to uncover insight, and creates strategy, not just execution
• Organized & Adaptable:
  Manages multiple clients and priorities, maintains strong systems for workflow and communication, and stays composed under pressure
• People‑Centric:
  Communicates clearly and adjusts to the audience, listens deeply, presents confidently, and demonstrates high emotional intelligence

• Serve as the primary point of contact and strategic partner for assigned clients
• Define and guide customized marketing strategies aligned with business goals
• Collaborate with internal teams across SEO, paid media, analytics, creative, and development
• Lead weekly, monthly, and quarterly meetings, including campaign and business reviews
• Analyze performance data across platforms (Google Ads, Microsoft Ads, LSA, GA4, CRM, dashboards)
• Translate data into insights, recommendations, and actionable plans
• Monitor performance, budgets, lead flow, and account health to proactively identify risks, gaps, and opportunities
• Advocate internally for decisions that support client growth
• Identify and drive upsell, cross‑sell, and expansion opportunities
• Support renewals, retention, and referral generation

• Google Workspace (Docs, Sheets, Slides)
• Wrike (project management)
• Hub Spot (CRM)
• Places Scout, Zapier, Ninety
• Google Ads, Microsoft Ads, Local Service Ads
• Google Analytics 4
• SEO, reporting, and call tracking platforms

• 3–5 years of client‑facing digital marketing experience (SEO, paid media, performance marketing)
• Agency or performance‑driven environment experience
• Proven ability to manage multiple client accounts
• Strong communication, presentation, and relationship skills
• Strong analytical skills and ability to translate data into insights
• Ability to manage expectations and handle escalations professionally
  
  Comfort discussing investment, ROI, and growth opportunities
• Strong organization, project management, and follow‑through
• Bachelor’s degree or equivalent experience

• Experience managing budgets and pacing
• Familiarity with Google Ads, LSA, GA4, SEO tools, CRM, and call tracking data
• Understanding of business metrics (CAC, LTV, pipeline, margin, close rate)
• Sales mindset or comfort with renewals,…